topic Re: WiFi calling not working in 1 Series

WiFi calling not working

Floaty77 — Wed, 18 Dec 2024 21:30:38 GMT

Xperia 1 ii. Was using O2 SIM and had WiFi calling. Changed SIM card to EE, now no WiFi calling and setting disappeared. Contacted EE who confirmed they had WiFi calling set, but still no WiFi calling.

I have tried all the usual recommended fixes: reset phone, reset router, try in airplane mode but with wifi on, reset network settings and all have made no difference.

Re: WiFi calling not working

TheGOAT — Tue, 24 Dec 2024 14:49:01 GMT

@Floaty77 Update the software of your phone, if it's not working also, so it's related to the EE SIM card, you can navigate the network settings if there is a specific setting needs to be configured for WiFi calling with EE. Try also removing the SIM and inserting it again.

Re: WiFi calling not working

Floaty77 — Wed, 25 Dec 2024 12:45:58 GMT

Thank you for taking the time to offer your help, really appreciated. I have the latest android 12 for this model, I've already tried all of your suggestions. I bought the phone from O2, the WiFi calling worked and the settings for it were visible. The phone is unlocked and I have changed to EE. The EE SIM has been configured for WiFi calling according to EE. Since installing EE SIM I have no WiFi calling and the settings for it are gone! If I search settings I'm told not found. The SIM allows WiFi calling if put in another phone, which suggests that my phone won't allow EE WiFi calling, but will allow other networks. Very frustrating as I live in Snowdonia and can't get a signal, so rely on WiFi. I can't switch back to O2 as now on a contract with EE

Re: WiFi calling not working

MaggieGreene — Fri, 03 Jan 2025 13:37:33 GMT

@Floaty77 You need to contact EE first to verify what is valid for your phone model, then enable WiFi calling from the settings. Depending on your Software version, you'll either find it under calls or more.

Re: WiFi calling not working

Floaty77 — Fri, 03 Jan 2025 22:12:21 GMT

Hello Maggie, thank you for offering help. The model of phone is not on the EE app accepted list, but I have spoken to EE who confirmed they do support Xperia 1 ii and confirmed they have my SIM configured for WiFi calling. But the phone settings for WiFi calling on my phone,that were previously there with O2 have disappeared.

Re: WiFi calling not working

TheGOAT — Wed, 08 Jan 2025 16:46:45 GMT

@Floaty77 Well, in that case, I think you shall contact Sony as they have a tech support, they can help you. Here is their link: https://services.sony.co.uk/supportmvc/en/contact/

Re: WiFi calling not working

Floaty77 — Wed, 08 Jan 2025 20:10:03 GMT

Hello Goat, I have previously contacted Sony support, who stated that I should contact EE, who in turn stated I should contact Sony. I just hope a tech wiz on here knows the solution.

Re: WiFi calling not working

MaggieGreene — Wed, 15 Jan 2025 17:54:57 GMT

@Floaty77 If EE confirmed that the phone isn't on the accepted list then I believe it won't work until they release some sort of an update that adds the phone model to the supported devices.