topic Re: Proximity sensor doesn't work during calls in Z Series

Proximity sensor doesn't work during calls

olufsen2 — Wed, 11 Jan 2017 16:19:56 GMT

Hello everyone. I am having a strage issue with my phone. Every time during a phone call the touch screen is still responsive even if the display is turning off. I mention that the proximity sensor is working fine it turns on and off the display. I have the last update from sony. Any suggestions? Thanks in advance.

Re: Proximity sensor doesn't work during calls

dandy63 — Wed, 11 Jan 2017 19:39:16 GMT

@olufsen2 first step i would look at is see if the same occurs whilst running your phone in Safe Mode.....this will tell you if a 3rd party app is causing the issue

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Proximity sensor doesn't work during calls

Uliwooly — Wed, 11 Jan 2017 19:42:48 GMT

@olufsen2

Does your phone has a protective case, film, glass?

Settings > about phone > diagnostics > test > test proximity sensor

Re: Proximity sensor doesn't work during calls

olufsen2 — Wed, 11 Jan 2017 19:45:28 GMT

Yes it has a glass but I don't see why it will affect it as long as the display turns black.

Re: Proximity sensor doesn't work during calls

olufsen2 — Wed, 11 Jan 2017 19:50:23 GMT

I also tried safe mode, still doesn't work.

Re: Proximity sensor doesn't work during calls

Uliwooly — Wed, 11 Jan 2017 20:06:27 GMT

@olufsen2

If it's blocking or partially blocking the proximity sensor it will cause problems, remove it > clean the proximity sensor > test the device w/o the glass.

Re: Proximity sensor doesn't work during calls

olufsen2 — Thu, 12 Jan 2017 15:35:10 GMT

https://youtu.be/n7OO_04PQbI

Re: Proximity sensor doesn't work during calls

Uliwooly — Sat, 14 Jan 2017 03:54:56 GMT

@olufsen2

Test it in >>> safe mode > record a video > post it here