topic Re: Damaged battery in Z Series

Damaged battery

AzaBale — Sun, 22 Jan 2017 11:12:19 GMT

Is the damaged battery affect the system of Sony Xperia Z1 Compact?
If not, then explain to me why my phone when want to start up, it appears "Android is starting"?
Help me please....thanks

Re: Damaged battery

MarlonUk1 — Sun, 22 Jan 2017 11:29:56 GMT

if that happens over and over again. it is called a boot loop.

try to remove your sd card and sim and boot your phone,

try searching boot loop on the search bar above for possible solutions

if you are positive that your battery is damaged, please stop using your device and have it check at your local service center Local support

Re: Damaged battery

Jonas — Mon, 23 Jan 2017 15:03:48 GMT

Hi @AzaBale,

I'm sorry to hear about that.

Have you tried any of the suggestion that @nolramlb posted? And if you have, how did it work out for you?

I totally agree with him on the point where if you think the battery is damaged you should stop using the phone and have it sent to an authorized service centre so it can be examined by a trained technician.

Your Local support team will gladly assist you with this and answer all your questions that you may have regarding warranty, service routines and so forth.

If the battery isn't damage and you are still experiencing that the phone won't be boot up, I'd recommend performing a software repair using Xperia Companion.

Do note that this will delete all data on the internal storage of your phone and since you can't boot the phone and unlock it you won't be able to create a backup.

Let us know how it goes!