topic Re: Unable to multitask during a call in Z Series

Unable to multitask during a call

andygoh — Mon, 21 Oct 2013 12:17:40 GMT

When I'm in a call and switched to another app, they keyboard and touching on the app does not work. Only scrolling works.

Anyone is facing the same issue?

Re: Unable to multitask during a call

sanholla — Mon, 21 Oct 2013 13:24:39 GMT

This is an issue with Z1 which was reported earlier as well, not sure when Sony is going to address these issues!

Not addressed in the latest firmware update as well. Here are the few issues that I have observed:

- The keypad becomes non-responsive during a call.

- The back key becomes non-responsive

- While receiving a call, Cannot dismiss the call by selecting pre-configured text messages

Re: Unable to multitask during a call

andygoh — Tue, 22 Oct 2013 08:20:24 GMT

Thanks, sanholla. I hope I can tolerate this else I will run custom ROM.

@sanholla wrote:
This is an issue with Z1 which was reported earlier as well, not sure when Sony is going to address these issues!
Not addressed in the latest firmware update as well. Here are the few issues that I have observed:
- The keypad becomes non-responsive during a call.
- The back key becomes non-responsive
- While receiving a call, Cannot dismiss the call by selecting pre-configured text messages

Re: Unable to multitask during a call

andygoh — Thu, 31 Oct 2013 01:58:43 GMT

Is there any way we can file a feature request to Sony?

Re: Unable to multitask during a call

Blueducklll1 — Thu, 31 Oct 2013 09:41:33 GMT

with the new sofwaer the problem continues today, as they can not fix that?

Unable to use the keyboard during call

sempi503 — Tue, 19 Nov 2013 23:01:18 GMT

I cannot use my keyboard and the ''Back'' button while I'm talking with someone... Is it possible to do something with that? Xperia SP.

Unable to use the keyboard during call

sempi503 — Tue, 19 Nov 2013 23:03:27 GMT

I cannot use my keyboard and the ''Back'' button while I'm talking with someone... Is it possible to do something with that?

Re: Unable to multitask during a call

swighton — Thu, 05 Dec 2013 10:55:33 GMT

Same issue for me, not bring able to text and email while on work conference calls is a real pain.

Build version 14.1.G.2.257

Re: Unable to multitask during a call

Rickard — Thu, 05 Dec 2013 11:36:38 GMT

That sounds very strange. I've been testing this here on the same firmware but i can't replicate this problem.

Could you please try if this happens in safe mode to see if it has to do with an app you have installed? See this thread for information on safe mode: http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Unable to multitask during a call

vickyrao — Fri, 06 Dec 2013 03:25:45 GMT

I dont have this issue. Mine works well. But i am using Swiftkey keyboard.

Z1 back button, setting, keyboard not functioning while on headset calling

energyjms — Wed, 25 Dec 2013 16:09:07 GMT

I just get my Z1 two days ago & I found out that while I'm on calling using headset, the back button not functioning, can't tap on any options in Setting, the keyboard is not going up when I.m trying to find a contact numbers or texting..FYI, im using 4.3 now on this Z1..anyone can clarified this issues for me pls???

Re: Z1 back button, setting, keyboard not functioning while on headset calling

F10 — Wed, 25 Dec 2013 16:50:15 GMT

alright mate i have had loads of problems with my Z1 but with your problem it could be the battery thats the problem or it needs a software upgrade

Re: Unable to multitask during a call

rency_07_22 — Fri, 27 Dec 2013 03:59:38 GMT

I also tried for my Z1 on the latest 4.3 firmware, but I didn't replicate the problem. Tried the keypads, keyboard and the back button while on call, and everything works fine.

Re: Unable to multitask during a call

energyjms — Sat, 28 Dec 2013 01:15:53 GMT

mostly the problem occurs when calling on headset either wired or bluetooth headset..but I tried re-install the 4.3 firmware using SUS & the problem seems gone..hv to test it for another few days to make sure it din't come back..guys mayb u all can try this.. :smileysmileywink:

Re: Unable to multitask during a call

andygoh — Sat, 28 Dec 2013 01:33:06 GMT

yes, looks good in 4.3. will do more test over the next few weeks!

Re: Unable to multitask during a call

halikaliboschna — Sun, 19 Jan 2014 10:59:46 GMT

Did anyone resolve this problem? Tried to restart the phone in fail-safe and the problem disappeared... So it is an app that causes it? But which?...

Re: Unable to multitask during a call

_alexdon_ — Sun, 19 Jan 2014 11:00:32 GMT

In safe mode you are ok?Do you use whatsapp or some app like that for calls?

Re: Unable to multitask during a call

s_wighton — Sun, 19 Jan 2014 11:26:07 GMT

Managed to replicate this several times now.

To start I can make a call and establish a connection with the other party, I can multitask, open up sms, type messages and the keyboard works fine, this is while talking through standard speaker and microphone.

As soon as I switch to loudspeaker all functionality to select app's, open messages or bring up the keyboard fails.

End the call, redail and use standard speaker and microphone, everything back to normal. Switch to loudspeaker everything stops again.

Will dig out the head phones as soon as I can find them and test this also.

Build number is now 14.2.A.0.290 (Andriod 4.3)

Re: Unable to multitask during a call

halikaliboschna — Mon, 20 Jan 2014 07:54:48 GMT

Yes, the problem disappears when restarting in safe mode. Also no problem during calls with viber.

I tried to uninstall viber and whatsapp and restart the phone, but the bug is still there during normal calls.

For me Multitasking doesn't work even while using the regular speaker...

Re: Unable to multitask during a call

Nuno_sf — Wed, 22 Jan 2014 23:06:54 GMT

I have a similar problem. Latest Z1 firmware, Android 4.3, encrypted phone and SD card, 9 digits alphanumeric password. Impossible to unlock device during calls.