topic Re: My Sony Xperia Z won't start /turn on after failed update attempt in Z Series

My Sony Xperia Z won't start /turn on after failed update attempt

loloste — Wed, 09 Oct 2013 20:55:29 GMT

So ,I have this problem now .Today I received a mesage from Sony telling to plug my phone to the computer in order to check if the new update was available for my phone .

I plugged my phone ,but completely forgot to check the charge status .Then I got a call while the phone was plugged on the computer and PCCompanion was dowloading the update .

It told me the update failed .

So I unplugged my phone ,then plugged it again and restarted the whole update process .It went through and told me the update failed once again .I unplugged ,then put my phone off .And plugged it back to the computer to try the update again .

A third attempt which didn't go through .

So after these three attempts ,I unplugged it to the computer and put it to charge on the wall then tried turning it on .

Here's my problem : The LED is red ,the SONY logo appears on my screen ,and then the phone just goes off .

It does this repeatedly whle the phone is on charge .I'm looking at it right now ,it's plugged on the wall charge ( not the dock ) and it keeps showing the red LED ,then the SONY logo ,and goes off .

What should I do ?

Re: My Sony Xperia Z won't start /turn on after failed update attempt

Uliwooly — Thu, 10 Oct 2013 00:04:43 GMT

Try this

connect your phone to the wall charger > press andhold power & volume up > let it charge for 1 or 2 hours > after 2 hours > repair your phone with SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: My Sony Xperia Z won't start /turn on after failed update attempt

loloste — Thu, 10 Oct 2013 05:31:17 GMT

Hey Uliwooly ! Your answer to abcd1234 (Xperia Z is continuously rebooting while charging) was the solution to my problem only formulated with other words .Anyway thanks very much Uliwooly ,you've been more than helpful because I was freaking out already ,since I'm really not good at handling such things ( and crisis lol) ^^

P.S: When the phone completed the update and rebooted ,the update center app on it told me there was a new android version to downolad .I downloaded it ,hit the install button ,it told me it would take 8 minutes to complete instalation .The phone went off ,came back on n just 1 minute ,only to tell me the instalation had failed .I tried to see if I could download the update again in the update center app ,which was impossible .I left the app ,came back only to be told there was no update to download ,not for software or for system or anything else for that matter .

I will try to see f something shows up or download the new android version later !

Re: My Sony Xperia Z won't start /turn on after failed update attempt

Uliwooly — Thu, 10 Oct 2013 09:19:05 GMT

@loloste

Anytime

Re: My Sony Xperia Z won't start /turn on after failed update attempt

rocky27 — Fri, 17 Jan 2014 22:32:00 GMT

I had a failed update and my phone keeps on restarting stating than software failed the phone must connected to the computer i did the power+ vol up button while on wall charging it vibrates 3 times but after opening the phone the software update again appears my phone, how to do successful power+vol up method while on wall charging? what it is for? thank you

Re: My Sony Xperia Z won't start /turn on after failed update attempt

_alexdon_ — Fri, 17 Jan 2014 22:33:20 GMT

After the phone has been charging for at least 1 hour,try that method.If it still does not turn on,download sony update service and repair software.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

karan12311 — Wed, 22 Jan 2014 18:02:52 GMT

your solution gives me my xperia s back
thanx

Re: My Sony Xperia Z won't start /turn on after failed update attempt

_alexdon_ — Wed, 22 Jan 2014 18:18:45 GMT

Glad to help.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

vijayvaladi — Wed, 05 Feb 2014 14:57:43 GMT

This solution got my Sony Experia ZL back to normal. Thanks a million

Re: My Sony Xperia Z won't start /turn on after failed update attempt

_alexdon_ — Wed, 05 Feb 2014 15:14:46 GMT

You are welcome.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

NonkoCzBg — Tue, 11 Feb 2014 20:21:51 GMT

Thank you mate, you help me a lot, now all works.. THANK YOU! ❤️

Re: My Sony Xperia Z won't start /turn on after failed update attempt

Netallina — Sun, 16 Feb 2014 09:30:11 GMT

A similar problem to the other posters, my Sony Xperia Z won't start after a failed update attempt.

Following the support suggestions on the Sony website (http://www.sonymobile.com/sg/support/faq/w8-walkman-phone/update-software/software-update-failed-ps101/) failed.

Solutions posted on this forum thread (http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/My-Sony-Xperia-Z-won-t-start-turn-on-after-failed-update-attempt/m-p/401787#M20133) have also failed.

When I plug the phone into the wall charger, the LED comes on red, the SONY logo appears on my screen, followed by a message indicating that "The Software update failed. Make sure that your phone is connected to the computer and try again.", and then the phone turns itself off. The cycle repeats itself with no indication that my phone's actually being charged.

Since it is unable to charge, plugging the phone into my computer does not trigger the update process to start, so I can't "try again", as the message so helpfully suggests.

The computer also does not recognise my phone as being connected despite following the PC Companion's instructions to 1) unplug the device, 2) remove and replace the battery (which I can't do, because the battery is built in), and 3) turn it back on (which, again, I can't do, because the phone won't charge in the first place), before 4) plugging it back into the computer.

Please help... Thank you.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

_alexdon_ — Sun, 16 Feb 2014 09:34:38 GMT

Download sony update service,install on your computer.Repair your phone software with it.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

KCHo — Sat, 12 Apr 2014 18:08:07 GMT

Anyway to restore without deleting the data? I have the same problem, my phone keep reboot with the same error. The worst is I did not do any backup.

Please help.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

_alexdon_ — Sat, 12 Apr 2014 19:22:10 GMT

You cannot backup if the phone does not turn on.I am sorry.

Re: My Sony Xperia Z won't start /turn on, reboots, freezing and screen is not responsive

Eversor — Sat, 26 Apr 2014 19:35:28 GMT

Because of some reason, my Sony Z started to rebooting until the battery died. I've tried to reset it by pressing power and vol up. no use..

Re: My Sony Xperia Z won't start /turn on, reboots, freezing and screen is not responsive

_alexdon_ — Sat, 26 Apr 2014 19:45:37 GMT

Power button+vol up until the phone vibrates 3 times.It should turn it off.Try to remove the SIM also.

Re: My Sony Xperia Z is not switching of to iniate a software repair.

Rockefeller — Wed, 16 Jul 2014 18:49:56 GMT

hi did a software update. but while the update was commencing i mistakenlt pulled the data cable out.

the phone just restarts non stop with the error"software update failed. this happens conitiuosly. i have tried to shut it down(powerbutton + volume) and thid did nothing.

Re: My Sony Xperia Z won't start /turn on after failed update attempt

hafzan84 — Tue, 22 Jul 2014 01:47:52 GMT

sory..i want to install sony update service but appears support has ended. what should i do?

Re: My Sony Xperia Z won't start /turn on after failed update attempt

jiggler — Thu, 04 Sep 2014 13:28:50 GMT

i am having the same problem with my xpeira z and i have tried the solution posted here but its still not working. please what can i do?