topic Re: Some Distortion When A Sound Starts to Play in Z Series

Problem: Notification Sounds and Ringtones

Global — Sat, 22 Mar 2014 21:49:19 GMT

Hi everyone. I have opened a topic about the sound distortion in the beginning of any sound on device. Alexdon[http://talk.sonymobile.com/t5/user/viewprofilepage/user-id/7878] helped me very much. But i have noticed something different.

I did a factory reset and a clean install the latest update. Whenever I receive a message, call, whatsapp message etc. (or something that causes a notification sound or call sound), the sound freezes a bit or some cracking or lag happens just before starting to play. I tested it both with normal boot and safe boot. Is this a hardware or software problem? I need some Sony Stuff to help here. I have read all Xperia Z1 forums and some people have this problem. And it is on my Xperia Z1 Compact. This is a suberb phone and I need some help. Can I really need to go to Sony Service? or Warranty?

And is there anyone who has this problem?

Some Distortion When A Sound Starts to Play

Global — Sat, 22 Mar 2014 09:31:15 GMT

Hello. When a notification sound or some sound on phone starts to play, in the beginning a distortion is happening. About 1 second or less, sound is broken and it is so annoying. I tried it with headphones and external speakers and the phone's speakers. Everytime a sound starts, there will be a distortion. Is it a warranty problem? I bought this phone two days ago

Re: Some Distortion When A Sound Starts to Play

_alexdon_ — Sat, 22 Mar 2014 09:35:24 GMT

Does the same happen if you boot the phone in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Some Distortion When A Sound Starts to Play

Global — Sat, 22 Mar 2014 09:54:27 GMT

Yes i tried it in safe mode, it is happening...

Re: Some Distortion When A Sound Starts to Play

_alexdon_ — Sat, 22 Mar 2014 10:01:28 GMT

Have you tried a software repair via sony update service?

http://www.sonymobile.com/gb/tools/update-service/

Re: Some Distortion When A Sound Starts to Play

Global — Sat, 22 Mar 2014 10:13:59 GMT

Do you think it is a software problem? Because i tested it with Diagnostics which is the default test program for sony. Same problem happens.

Re: Some Distortion When A Sound Starts to Play

_alexdon_ — Sat, 22 Mar 2014 10:15:52 GMT

You could give software repair a try,if that does not help,you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Some Distortion When A Sound Starts to Play

Global — Sat, 22 Mar 2014 10:25:52 GMT

Thank you very much. I will try and feedback here.

Re: Some Distortion When A Sound Starts to Play

_alexdon_ — Sat, 22 Mar 2014 10:27:51 GMT

Ok,waiting.Good luck.

Re: Some Distortion When A Sound Starts to Play

Global — Sat, 22 Mar 2014 13:47:29 GMT

I repaired it but problem maintains.

Re: Some Distortion When A Sound Starts to Play

_alexdon_ — Sat, 22 Mar 2014 14:49:04 GMT

It means you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Problem: Notification Sounds and Ringtones

_alexdon_ — Sat, 22 Mar 2014 21:58:20 GMT

I am glad to hear I have helped you.Only one thing I want to tell you.You need to wait until the weekend is over for the Sony Staff to answer.Just be a little patient.

Re: Problem: Notification Sounds and Ringtones

Global — Sat, 22 Mar 2014 22:43:12 GMT

But I just wonder that is there anyone who has this issue?

Thank you again.

Re: Problem: Notification Sounds and Ringtones

profyler — Sat, 22 Mar 2014 23:07:08 GMT

same thing, and a lot of users are reporting the same issue in xda developer.

i did a hard reset , installed kk with sus and hard reset again. its a fw bug, and not an hardware issue. if it where hw, we would have this in JB too.

also, rebooting and swithcing it off with the red switcher didnt help

sound still cracks, when i receive a notification from whatsapp (for example)

Re: Problem: Notification Sounds and Ringtones

Global — Sun, 23 Mar 2014 12:43:04 GMT

I think this issue was on JB, too.

Re: Problem: Notification Sounds and Ringtones

gargamelo — Sun, 23 Mar 2014 12:53:17 GMT

I know excatly how it sounds and this happens to me too after update to 4.4.2

It did not exist with 4.3

Re: Problem: Notification Sounds and Ringtones

Global — Sun, 23 Mar 2014 13:20:36 GMT

How can we go back to JB?

Re: Problem: Notification Sounds and Ringtones

_alexdon_ — Sun, 23 Mar 2014 13:22:14 GMT

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/How-to-manually-update-downgrade-root-2013-Xperias/m-p/298463#M2209

You can downgrade without rooting.XDA can be a source for your action.

Re: Problem: Notification Sounds and Ringtones

dawillb — Mon, 24 Mar 2014 12:18:04 GMT

Thank god i am not alone with this. I thought i'm crazy.

Since 4.4.2 my notification sound is cracking when starting to play.

I had it about a week before 4.4.2 and i think to remember the cracking was not happening on JB. Means it is not a hardware issue. Let's just hope for an update..

Re: Problem: Notification Sounds and Ringtones

Global — Mon, 24 Mar 2014 19:12:41 GMT

I hope there will be an update again to fix this.