topic Re: Something unexpected - probably dead pixel pop up on screen? in Z Series

Something unexpected - black dot pop up on screen?

Insanes — Fri, 07 Mar 2014 01:10:57 GMT

Hello everyone,

Firstly, nice to meet you, I bet I would not have never come here and meet you here on Xperia care but sadly that frustrating black spot brought me here. I have been using Xperia Arc S for longer than 2 years until 20th February when I became Z1 Compact owner. It was a good move to something much more powerful but the issue like that I have never seen before on my previous smartphone, is it really common these days?

To point out, my Xperia Z1 Compact were never used in extreme conditions such as water, dust.

Well, there is only one small black pixel on my screen but yeah those "Details make the difference" (according to the quotation) for me. I have paid for it not that small amount of money, especially here in Poland and I don't really like to get already broken product. Sending it to the service and waiting a month for a positive respond or negative one doesn't makes me happy at all because of that long awaiting period.
It is also strange that, this black pixel is seen when my screen is off, is it normal with those dead pixels?

I would like to hear an solution, advice or posts with your experience over this problem.

Regards,

Insanes

Re: Something unexpected - probably dead pixel pop up on screen?

Uliwooly — Fri, 07 Mar 2014 01:29:13 GMT

Contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

Re: Something unexpected - probably dead pixel pop up on screen?

Rickard — Fri, 07 Mar 2014 10:46:59 GMT

As uliwooly says i would recommend that you contact your local support or a service location for assistance. It's hard to say for sure but if you see it when the display is turned off i'm not so sure that it's a pixel.

Re: Something unexpected - probably dead pixel pop up on screen?

Insanes — Fri, 07 Mar 2014 12:46:54 GMT

Thank you for reply, appreciate it. My local support or service location will be the last option for me with this trouble but thats right how else I will make it dissapear by myself. I believe here on forum I can expect more precise answers from experts than calling service.
Well, this is very strange problem, I have heard and read about those dead pixels but this one in my issue is hardly seen even when I turn off the screen especially outside in daylight. My lovely Z1 compact never fell down on the ground and because of dust resistance I doubt it would be an dirt under the screen for sure, it just sadly pop up. Unlucky me.

Re: Something unexpected - probably dead pixel pop up on screen?

Rickard — Fri, 07 Mar 2014 13:26:09 GMT

Defect pixels is still something that exists on display panels and for most regions (like here in Sweden for example), 1-2 defective pixels is considered to be acceptable and not an issue with the phone.
I do however recommend that you contact local support and service so that they can look at your phone. A defect pixel should not be seen when display is turned off and it looks a bit strange on your picture so it might be another issue with your phone.

Re: Something unexpected - probably dead pixel pop up on screen?

Insanes — Sat, 29 Mar 2014 07:39:29 GMT

Hello again, after few weeks.

I will write an answer here for those people who maybe will face the same problem as mine but I dont wish anyone to own following defect on the screen. As Rickard said "A defect pixel should not be seen when display is turned off and it looks a bit strange on your picture so it might be another issue with your phone" - it is already solution. Sadly, I used this smartphone for only one month and had to sent it to service. W-support (authorized Sony service) told me it is manufacture defect with my LCD screen. Just bought broken phone. Waiting for any result and replacement of my Z1 Compact on a new one (free of defects) because it is incompatible with agreement.

Take care, hear you soon.

Re: Something unexpected - black dot pop up on screen?

d1f4 — Sat, 07 Feb 2015 17:59:30 GMT

i have the same black dot on xperia z3 that i bought 10 days ago and we dont sony service in my country

so any solution u got ?

thank u