https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208338#M19725 <P>This is how&nbsp;i fixed the problem on my sony Z1 after trying every thing else suggested on site. Get some cleaning agent like alcohol and spray it into the&nbsp; head phone socket and some on the original sony headphone jack then plug the head phone in and restart the phone. if you can't fine alcohol to spray just use any perfume or clone. Good luck</P> Wed, 10 Feb 2016 17:51:24 GMT zzz119 2016-02-10T17:51:24Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208307#M19694 <P>Issue in the topic thread.</P><P>The headset that comes with the phone can stop and start the music (button pushing) when its playing through the speaker, but when i remove the headset it says "headset not supported. ..."</P><P>Running the latest software as far as i know: 14.3.A.0.681</P><P>I wanted this phone to be my iPod replacement... so the headphone jack working is a big deal and killing me now.. No headset that i have tried has worked, not once. The phone is a week old only and has not been anywhere near water so i don't think it's water damager.</P><P>Other thoughts:</P><P>- it looks like the flash bleed can be fixed with a sharpie.</P><P>- battery lasts a long time with heavy screen on time.</P> Wed, 09 Apr 2014 21:12:12 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208307#M19694 AlphaO 2014-04-09T21:12:12Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208308#M19695 <P>Try&nbsp;</P><P>Setting&gt;apps&gt;all&gt;smart connect &nbsp;clear data and Cache then force stop and reboot your phone</P> Wed, 09 Apr 2014 21:16:02 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208308#M19695 Danial-mach1 2014-04-09T21:16:02Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208309#M19696 <P>Thanks that worked!</P><P>I tried to clear data before (read it here somewhere else), but didn't reboot, maybe that did it.</P><P>Tried it with two sets of headphones, worked with both.</P> Wed, 09 Apr 2014 21:27:28 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208309#M19696 AlphaO 2014-04-09T21:27:28Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208310#M19697 <P>Great</P><P>You are welcow</P> Thu, 10 Apr 2014 06:42:17 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208310#M19697 Danial-mach1 2014-04-10T06:42:17Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208311#M19698 <P>You're a genius Danial!!!</P><P>Much appreciated.</P> Fri, 27 Jun 2014 09:07:47 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208311#M19698 driansmith 2014-06-27T09:07:47Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208312#M19699 <P>This worked for me too: new Experia M2, and neither the Sony headphones nor my Sennheisers would work. Many thanks!</P> Wed, 13 Aug 2014 13:02:47 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208312#M19699 doctorkibble 2014-08-13T13:02:47Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208313#M19700 Hi I bought a sony Ericsson headset for my sony z1 phone but they are not working when I was told they are compatible need help Thu, 04 Sep 2014 22:11:37 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208313#M19700 mwansameka09559 2014-09-04T22:11:37Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208314#M19701 <P>Many thanks Danial-mach1, much appreciated 8-) it worked for me too! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.hr/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Sat, 11 Oct 2014 22:53:25 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208314#M19701 Hugi 2014-10-11T22:53:25Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208315#M19702 <P>thanks, it works for me</P> Thu, 16 Oct 2014 14:15:01 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208315#M19702 Johnisallaround 2014-10-16T14:15:01Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208316#M19703 <P>Thanks a lot Amigo it works very well, now i can enjoy my music in the subway!&nbsp;:smileysmileythumbsup:</P> Tue, 04 Nov 2014 21:05:34 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208316#M19703 GerryM2 2014-11-04T21:05:34Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208317#M19704 <P>so ''clear data'' will erase everything i have on my phone?</P> Fri, 02 Jan 2015 18:13:10 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208317#M19704 boneyman 2015-01-02T18:13:10Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208318#M19705 <P>It will only reset the app.</P> Fri, 02 Jan 2015 20:46:29 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208318#M19705 _alexdon_ 2015-01-02T20:46:29Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208319#M19706 <P>Thank you so much! I have an Experia T3 and it fixed the problem for me too.</P> Sun, 04 Jan 2015 23:08:23 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208319#M19706 honeydew44 2015-01-04T23:08:23Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208320#M19707 Tnx it work I'm so happy Sun, 01 Mar 2015 15:28:53 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208320#M19707 tai11 2015-03-01T15:28:53Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208321#M19708 My phone is z3 all of a sudden my earphones doesnt work it keeps on saying not supported. Guys help me fix it i miss my sound trip alot. Ive teied rebooting and everything. Wed, 04 Mar 2015 06:32:29 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208321#M19708 hanzy 2015-03-04T06:32:29Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208322#M19709 Did not work for me, although tried several times <SPAN class="lia-unicode-emoji" title=":disappointed_face:"><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></SPAN> Helpless and hopeless, any other hints, pls Tue, 14 Apr 2015 21:24:43 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208322#M19709 DNS1 2015-04-14T21:24:43Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208323#M19710 Brilliant thanks Sun, 17 May 2015 01:18:38 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208323#M19710 phil5 2015-05-17T01:18:38Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208324#M19711 its not working always says that use another headset or go to sony support please someone help me Sun, 28 Jun 2015 12:07:45 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208324#M19711 patchielyn_013 2015-06-28T12:07:45Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208325#M19712 <P>It did not work for me <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.hr/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P> Sun, 12 Jul 2015 12:42:27 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208325#M19712 tk_tom 2015-07-12T12:42:27Z https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208326#M19713 Wow!! Thanks it working <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.hr/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /> Mon, 13 Jul 2015 11:10:37 GMT https://community.sony.hr/t5/z-series/headset-not-supported-with-the-sony-headset-that-came-with-the/m-p/3208326#M19713 TomCruise 2015-07-13T11:10:37Z