topic Re: Xperia Z1 won't boot up. in Z Series

Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 20:45:23 GMT

Hey everyone. I seem to have a problem with my Z1. I bought it a couple of months ago and it seemed to work fine, nevermind the occasional mysterious sudden reboots. Anyway today it suddenly shut off, I kept holding the power button but nothing worked, however after a while it turned on again on its own. Couple of hours from then I took it to the pool, after I made sure it was completely sealed a couple of times, it worked fine for a couple of minutes then it started rebooting on its own for 5-6 times, so I took it out, dried it and left it. 10 minutes later it won't turn on, not a single light. I connected it to a wall charger it booted up the sony logo showed a full battery sign then shut off again. I left until it was fully charged, indicated by the green LED, and tried again, however I got the same exact response. I connected it via a USB, the LED shines dark blue but nothing happens, nor can the laptop install its software. I tried holding the volume+power button nothing happens unless it is charging but not via a USB tho. I even tried hard reseting it but still got nothing. I really do need my phone back as normal ASAP! Thanks! Oh and sorry for taking so long

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 20:55:10 GMT

This is quite a story.First,you should let the phone dry.Were somehow any of the ports not closed?Look for the markers beneath them,are they red?

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:00:24 GMT

Not as far as I see, exactly where should I look?

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:01:58 GMT

If you open the flaps,under them there should be a marker coloured in white if the phone is ok and in red if water has entered.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:02:05 GMT

This happened over 5 hours ago so I believe it has completely dried up, and it is over 35 degrees here (celsius) so I don't think it could still be wet

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:03:10 GMT

Oh ok, no they're all pearl white

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:05:13 GMT

Ok then,try this :keep the phone connected to wall socket for 2 hours,force shutdown:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1#!Resetting-your-device.html

After this,do not turn it on.Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:07:12 GMT

Okay thanks a lot, will keep you updated.

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:11:24 GMT

Ok,I will wait.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:11:42 GMT

It already is fully charged and whenever i press the red button while charging it automatically restarts and gives me the same screen i mentioned then shuts down again, does this affect the whole procedure or is it ok?

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:14:28 GMT

Remove it from charging and press that button.It should stay completely off.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:20:01 GMT

For some reason it keeps doing the same thing, as soon as I put it to charge it does the same thing.

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:20:32 GMT

Just try the repair with SUS.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:28:18 GMT

It doesn't connect, the LED is blue but when I keep holding the down volume button nothing happens.

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:29:49 GMT

You should stop by a sony service,I am sorry.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:30:59 GMT

Okay I held the volume button while connecting but this time the LED usually blinks red then goes quickly blue, this time it went red then wuickly blue then turned off and nothing else happens.

Re: Xperia Z1 won't boot up.

AA4 — Thu, 05 Jun 2014 21:33:20 GMT

Okay thanks and sorry for taking so much of your time

Re: Xperia Z1 won't boot up.

_alexdon_ — Thu, 05 Jun 2014 21:34:55 GMT

No problem,I am sorry for not being able to help.

Re: Xperia Z1 won't boot up.

AA4 — Fri, 06 Jun 2014 09:12:42 GMT

Alright so I left it charging all night and it booted up but then started vibrating and went into safe mode!

Re: Xperia Z1 won't boot up.

_alexdon_ — Fri, 06 Jun 2014 09:18:51 GMT

This sounds promising.How is it now?