topic Re: Gap issue, fixed? in Z Series

Gap issue, fixed?

m_jojo — Sun, 29 Jun 2014 06:16:34 GMT

I really love sony, the phones are simply beautiful and the UI is amazing! I was considering buying a Z2 but users have reported having gaps between their screens and the metal covering on the sides, sony did tell them to get a waterproof test from a sony center but i want to know if anyone had the problem and got the test, was it still waterproof? Has sony fixed this in their new upcoming Z2 devices or is it still there? Should i get Z2 or not?

Re: Gap issue, fixed?

HussainQuadri — Sun, 29 Jun 2014 09:28:51 GMT

I would recommend waiting a week or so. Sony fixed the issues in newer batches (14W21 onwards). If you're going to buy the Xperia Z2 then make sure you check the device thoroughly before buying it and check the batch number by pulling out the Micro SD tray on the right hand side.

Remember, gaps can be very minimal and can take a lot of time to notice. I noticed the gaps in my phone a week after getting it.

Gaps shouldn't really affect waterproofing because the seal is made over a large area.

EDIT: I wish my ever so focusing eyes hadn't noticed the gaps and I wish I had checked the device insead of just taking the box and paying for it. I have batch 14W20 and camera doesn't heat up as much as others

Re: Gap issue, fixed?

m_jojo — Sun, 29 Jun 2014 10:33:33 GMT

Thanks a lot! Yeah i might be actually waiting a month before getting or at least a week for sure. Thanks a lot for the additional information about the branding numbers

Re: Gap issue, fixed?

Zann_H — Mon, 30 Jun 2014 00:35:52 GMT

I don't think you have to wait anymore. the 1st few batches has been long released and gone to the first few countries. Now, it should alreadt be at the 7th, 8th, 15th batch already.

Re: Gap issue, fixed?

dandy63 — Mon, 30 Jun 2014 07:45:22 GMT

Just to clarify is it ALL batches up to 14W21 that had quality issues ie gaps???? I have 14W16 and it looks perfect......possibly just a small minority of a certain batch having build quality problms?

Thanks

Re: Gap issue, fixed?

Zann_H — Mon, 30 Jun 2014 09:04:59 GMT

Not true.There are actually very few issues. The rest are just perception. It's like if someone post and say that their phone is not black but dark grey, then you will start seeing similar posts claiming the same. It's a chain reaction. Much like Lemmings (awww i miss that game) . Then someone will try to be smart and say that it's 80% black and what not.

Sometimes, reading posts are not fun enough. They start wanting to be part of it.

Re: Gap issue, fixed?

hedrox87 — Mon, 30 Jun 2014 10:36:10 GMT

Mine is 14W16 for Europe, and has no gaps in chasis. Also the covers are steady and in place after month of charching, connecting. It would be a market place issue, the first batch went to india and there the gaps were found, markets released later should be already fixed on production stage.

Re: Gap issue, fixed?

dandy63 — Mon, 30 Jun 2014 11:03:41 GMT

As is mine....no gaps/covers fit snuggly :smileysmileythumbsup:

Re: Gap issue, fixed?

Martin27 — Wed, 02 Jul 2014 16:00:33 GMT

I suspect I have small gaps although it doesn't bother me too much - the screen goes crazy registering touches when a droplet of water hits it anyway.

Out of interest, where do I find the batch code? I checked the box and About Phone in settings...

EDIT: I have 14W19 and gaps a described per this link: http://forum.xda-developers.com/showthread.php?t=2757544

Re: Gap issue, fixed?

dandy63 — Wed, 02 Jul 2014 16:28:34 GMT

Re 'batch code/....if you dismount the SD CARD thru Settings, safely take it out and there is also a thin tray that you can pull out...bit fidgity and make sure you note what way it sits ie what side up....underneath the tray are various codes etc...batch number is there :smileysmileywink:

If you have the 'GLOVE MODE' selected in Settings try turning it off and see if there is any difference...

Good luck

Re: Gap issue, fixed?

HussainQuadri — Wed, 02 Jul 2014 22:48:24 GMT

@Martin27 wrote:
I suspect I have small gaps although it doesn't bother me too much - the screen goes crazy registering touches when a droplet of water hits it anyway.
Out of interest, where do I find the batch code? I checked the box and About Phone in settings...
EDIT: I have 14W19 and gaps a described per this link: http://forum.xda-developers.com/showthread.php?t=2757544

I have the exact same gaps as in the gsmarena images. Is your device still waterproof? If you have the same gaps then this should help me.

Thanks

Re: Gap issue, fixed?

Zann_H — Wed, 02 Jul 2014 23:34:54 GMT

There will definately be gaps between the glass and the edges. This is to cater to the fact that some material like plastic and metal are better conductors of heat and expands. whithout any gap between the glass and edges, the glass have higher chance of breaking. And as explained by someone by Sony on another site I read a while back, these gap does not effect the waterproof capability of the phones. If you still doubt it, you can call yur local service centre to conduct a water test.

Re: Gap issue, fixed?

HussainQuadri — Thu, 03 Jul 2014 09:56:02 GMT

Unfortunately the Customer Service here is incompitent.

It's not just Sony, it's almost everyone.

Only a few retailers have good customer service (well, better than the others) but they aren't specialists.

Re: Gap issue, fixed?

Martin27 — Thu, 03 Jul 2014 10:01:01 GMT

I don't know if the device is still water proof or not since I haven't tried it. Waterproofing was never a feature for me anyway and like I said before, it seems pretty pointless when drops of water make the screen register inputs.

Re: Gap issue, fixed?

andreabellitto — Thu, 03 Jul 2014 17:26:41 GMT

I have 14w17 batch and absolutely no probs, no gaps no decentered things and i can record more than 9 minutes of 4k video wit 27°C ambient temp too! Maybe i'm lucky?

Re: Gap issue, fixed?

Alam1998 — Mon, 06 Oct 2014 11:14:47 GMT

Well I have one with gaps, will they replace it? Because these gaps caused my phone touch screen to go crazy and unreponsive after putting it underwater for the first time...

Re: Gap issue, fixed?

dandy63 — Mon, 06 Oct 2014 11:38:01 GMT

@Alam1998 wrote:
Well I have one with gaps, will they replace it? Because these gaps caused my phone touch screen to go crazy and unreponsive after putting it underwater for the first time...

Hi, when you say'crazy & unresponsive' do you mean permanently or just when the screen is wet....if it is all the time then i'm afraid it sounds like the Z2 has had water ingression, you can try drying it out (do a search on the forum) but at the end of the day it would be best to either take it back to where you purchased it or your local Xperia Care Centre but insist on a VACUUM test......

Re: All hardware issues in my Xperia Z2 LTE white, model 14w28

dandy63 — Mon, 06 Oct 2014 12:00:29 GMT

Hi Alam, check out your other post...i left a reply there, a trip to your local Xperia Care Centre seems like your option but insist on the VACUUM TEST :smileysmileywink:

All the hardware issues found on my Xperia Z2 LTE white ,model 14w28

Alam1998 — Mon, 06 Oct 2014 12:43:42 GMT

I have 14w28 Xperia Z2 model ,it has most of the built / hardware issues:

1) The gaps - mine gone crazy after putting it underwater for the first time, the screen touch isn't responding and keeps touch alone. That all is potentially because the water passed the gaps and entered inside the device which made the device non-waterproof and doesn't respond when I touch the screen (inaccessible), that is disappointing.

2) Inaccurate built - The front camera isn't in the very middle, it's moved towards the top as well as the flash and the rear facing camera...

3) Creeks - everytime I touch the screen I hear creek sounds coming out and especially on the top-right side of the screen.

4) Dirt stucks in gaps - The gaps on my xperia z2 are found all the way round (left ,right ,top ,bottom of the front side and the back side) ,for example my xperia z2 fell on dirt and some dirt is stuck and now I'm unable to remove it.

I have the latest software update and it was fine until I made a huge mistake and put it underwater for 2 minutes to clean it up eventhought some of the dirt stills there.

In short, all these issues mentioned above are the most common and they must be fixed by sony and if you have a phone with gaps don't test it by yourself, let your local support center test it for you .... Finally ,I would like to know what is the number (00w00) of the new models of the xperia z2 with fixed gaps because I'm intrested in replacement if I was lucky and I could do that.

-Thanks ,Alam.

here are some pictures:

Re: All the hardware issues found on my Xperia Z2 LTE white ,model 14w28

Thommo — Mon, 06 Oct 2014 12:52:34 GMT

Seriously stop spamming or you may find your account has restrictions implemented