topic Re: Sound issues due to Viber and Earphone in Z Series

Xperia Z Doesn't Recognize That Earphones are Unplugged

yussssus — Tue, 01 Jul 2014 21:00:59 GMT

My issue started when I was using the earphones and received a call on Viber. This happens a lot but this time it's not being fixed. After that, I cannot hear anything through the ear speaker, not all apps notifications can be heard through the loudspeaker: in example: sms yes Gmail yes whatsapp no Viber no.
Music is not played through the loudspeaker. Calls are only heard through loudspeaker. Earphones work always. Seems that the phone is confused and thinks that the earphones are still plugged. I reinstalled. The phone software through PC companion repair, still the same. Appreciate. Some thoughts from the xperia staff. Thanks.
Xperia Z C6602
Android 4.3

Re: Sound issues due to Viber and Earphone

Sam — Wed, 02 Jul 2014 04:48:05 GMT

When you reinstalled the firmware, did you restore a backup of the applications etc?

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Re: Sound issues due to Viber and Earphone

yussssus — Wed, 02 Jul 2014 11:05:20 GMT

No, it was a clean format, did not restore anything, even contacts. I can confirm now the problem is that the phone is not detecting that the earphones are unplugged. I noticed that since the FM radio app works without anything plugged, just gives static noise when plating through the loudspeaker.

Re: Sound issues due to Viber and Earphone

yussssus — Sat, 05 Jul 2014 04:35:37 GMT

So, any updates??

Re: Sound issues due to Viber and Earphone

Sam — Mon, 07 Jul 2014 02:43:36 GMT

Sorry for the late reply. Please check if there is anything in the headphone jack such as dust etc. If there is not then please try this : Main Menu > Settings > Apps > Smart Connect > Clear Data. if you still have no luck then you will need to speak directly with your local Xperia Care team so that a repair may be arranged.

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Re: Sound issues due to Viber and Earphone

toothpaste — Mon, 07 Jul 2014 05:03:29 GMT

What EXACTLY did you use as earphones?

i suspect whatever you used damaged the circuitry responsible for auto-sensing accessories plugged in the headphone plug.

Re: Sound issues due to Viber and Earphone

yussssus — Mon, 07 Jul 2014 05:17:03 GMT

Thanks for the reply. I tried your solutions but didn't work. I will take it to the service center. Wanted to avoid that since I'm using it non-stop.

Re: Sound issues due to Viber and Earphone

yussssus — Mon, 07 Jul 2014 05:19:57 GMT

I use three headphones on it:

1- Xperia Z provided earphones

2- Bose On-Ear headphones

3- Nissan Murano's car aux audio

What do you think? Maybe the car aux can damage it?

Re: Sound issues due to Viber and Earphone

Sam — Mon, 07 Jul 2014 06:00:37 GMT

To be honest this is only one of a number of possibilities, however if any force was applied to the headset whilst it was connected to the phone this could lead to damaging the headphone jack.

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Re: Sound issues due to Viber and Earphone

yussssus — Sun, 10 Aug 2014 08:22:25 GMT

Took the phone to local Sony maintenance, the headphone jack was damaged as stated. Had to replace to headphone jack for 40$ and the phone is no longer waterproof.

To tell you the truth, i prefer my Xperia Z as non-waterproof. The sound volume on the loundspeaker is WAY BETTER now.

Re: Xperia Z Doesn't Recognize That Earphones are Unplugged

esscute — Mon, 12 Jan 2015 03:22:49 GMT

My issue was resolved today. Thanks to the sony customer rep.. I was advised to go to Settings> App> All> Smart connect> clear data> force stop. Then restart the phone after 5 secs. Connect the earphone and it will work! Thank God

Re: Xperia Z Doesn't Recognize That Earphones are Unplugged

Velliyangiri — Wed, 25 Mar 2015 05:53:59 GMT

I am also seeing the same issue.. I'm using only the ear phones received with the mobile.. This should be haredware issue?..

Re: Xperia Z Doesn't Recognize That Earphones are Unplugged

Alexandrinho — Thu, 24 Dec 2015 15:32:03 GMT

I have the same issue with my M4 Aqua Dual E2333. I have cleared data on smart connect, it enable to use my earphone.

I have unplugged them, then now do not work any more. I have desactivated the smart connect app, my earphone are still not properly recognized. Could anyone explain how those earphones works randomly ?

Thanks for your help.

Re: Xperia Z Doesn't Recognize That Earphones are Unplugged

niranjan248 — Sat, 10 Sep 2016 12:57:44 GMT

i too had the same problem

how it can be solved

Re: Xperia Z Doesn't Recognize That Earphones are Unplugged

yussssus — Sat, 10 Sep 2016 13:18:37 GMT

If cleaning the port didn't solve it, you have to replace the headphone jack port. I replaced it at a local shop for 20$