topic Re: Camera crashes when photo is taken in Z Series

Camera crashes when photo is taken

ArthurCollier — Wed, 14 May 2014 19:22:54 GMT

Hi there,

The camera on my Z1 crashes when I take a photo. The camera looks normal and is working fine but when you take the picture, the phone just freezes. I don't know what the problem is. The screen just shows the little blue square in the centre of the screen where it has focused but holds that screen rather than taking a picture. I have to exit by holding the power button and then going to the menu. When I run a test for the camera in the diagnostics in settings, the same things happens again.

Thanks in advance for your help

Arthur

Re: Camera crashes when photo is taken

_alexdon_ — Wed, 14 May 2014 19:26:49 GMT

Try settings-apps-all-camera,force stop and clear data.Restart the device.

Re: Camera crashes when photo is taken

Alexander1 — Thu, 15 May 2014 15:25:01 GMT

Hopefully the suggestion from Alexdon will work. If not, I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Camera crashes when photo is taken

ArthurCollier — Thu, 15 May 2014 16:16:45 GMT

Thanks a lot, I cleared stopped the app, cleared the data and restarted the phone. Works perfectly fine again now

Re: Camera crashes when photo is taken

_alexdon_ — Thu, 15 May 2014 16:18:37 GMT

Great,anytime.

Re: Camera crashes when photo is taken

polpogs — Thu, 15 May 2014 20:46:44 GMT

i had been doing the same thing. helps as a band aid.

still waiting for an absolute fix.

stuff like "camera is not available..." can't really remember the exact phrase

been popping up on random scenarios like pulling up the camera from a chat application, e.g. viber

right after, when pulling up the camera from the main camera app itself, would do the same thing like yours

IDK if its an issue with the chat app, can't really tell, viber is my buddy, can't count on how many times i would use it each day

a reboot is a must, i had not been minding this since you can just fix it yourself, however though by doing a reboot.

Re: Camera crashes when photo is taken

tongy2 — Wed, 04 Jun 2014 15:33:46 GMT

I have tried everything, including full master reset and it still locks up. This has only started since kitkat 442. My symptoms are go into camera mode and it sometimes locks and I have to press the power button and unlock.but even then it can lock up after some pictures are taken and I have to repeat the power button process.

Re: Camera crashes when photo is taken

Riju — Fri, 18 Jul 2014 11:10:27 GMT

Sony really needs to give an update version which fixes all these issues.cannot blame on other app while they still work perfect with competitor phones...
Just 1 week of use...hope no other issues pops out

Re: Camera crashes when photo is taken

Edguy555 — Fri, 18 Jul 2014 11:22:00 GMT

I have the same problem too.

Re: Camera crashes when photo is taken

KevAmiga — Fri, 18 Jul 2014 12:09:02 GMT

"Sony really needs to give an update version which fixes all these issues.cannot blame on other app while they still work perfect with competitor phones..."

Hit the nail on the head there, spot on.

Re: Camera crashes when photo is taken

tkuelgen1985 — Fri, 18 Jul 2014 19:28:03 GMT

I have also this Problem. I have the Problem After updtae to 4.4.4

Re: Camera crashes when photo is taken

Edguy555 — Sun, 20 Jul 2014 08:04:15 GMT

Yes, Sony speak up and answer!!!

Re: Camera crashes when photo is taken

TobiasHedlund — Sun, 20 Jul 2014 11:44:41 GMT

After i uninstalled instagram my camera stopped crashing.

Re: Camera crashes when photo is taken

InfamousHIDEF — Sat, 03 Jan 2015 02:31:30 GMT

This doesn't work, well, not for long.

Try this FIX, go into camera, switch to Manual Mode, NOT Superior Auto, and you can take as many pics as you want!

Re: Camera crashes when photo is taken

InfamousHIDEF — Sat, 03 Jan 2015 02:35:14 GMT

The Kitkat 442 has been causing the camera to crash, when I diagnosed my camera, it worked fine, however, in the system camera app, it crashed,I noticed that it froze, right before it focused the image, it's the AUTO FOCUS that's crashing, camera app is fine, switch the Manual Mode and it completely solves the problem!

Re: Camera crashes when photo is taken

Jakez — Thu, 24 Mar 2016 11:38:19 GMT

Both, my wife's xperia Z and my Z1 crash after taking a couple of photos.
Battery could be as high as 70% and bam...atuomatica shutdown or sometimes overheats after just 3-5 photos.

I've actually changed the battery on the Z1 with orginal Sony battery...but same problem. So not a battery problem.

What the heck is going on?

Any advice anyone?