topic Re: wifi problems in Z Series

wifi problems

Broxibear_cfs_f — Tue, 08 Jul 2014 16:36:01 GMT

Hey guys having problems randomly getting my Z2 onto wifi will swith it on and button will highlight but not turn on has anyone else came across this and more so any idea of a fix thanks

Re: wifi problems

DonMega — Tue, 08 Jul 2014 17:43:13 GMT

Yes. It happens to my Xperia Z2 too.
I have now turned off the STAMINA function, and it seems to solve the problem.
Before that, I had to restart the phone to get connected to WiFi again.
I wonder if Sony will fix this problem, but I don't think they will. I don't think they care about their customers.

Re: wifi problems

Broxibear_cfs_f — Tue, 08 Jul 2014 17:49:57 GMT

Thanks I will try that and fingers crossed your wrong about sony as I have to say I love my Xperia Z2 it's just such a random problem for no reason

Re: wifi problems

Sam — Wed, 09 Jul 2014 01:47:48 GMT

@Broxibear_cfs_fighte - Please do let us know if the problem continues as there can be a number of reasons for this to occur from a sfotware conflict to a hardware problem, though hardware is much less likely.

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Re: wifi problems

DonMega — Wed, 09 Jul 2014 07:24:03 GMT

I find it quite annoying that I have to disable the STAMINA function, to be able to access my WiFi.
The idea with the STAMINA function is great though. Just too bad that it doesn't work.
Will there be a fix for this problem?

Re: wifi problems

Broxibear_cfs_f — Wed, 09 Jul 2014 08:33:35 GMT

@Sam thanks I will do last night it was about 35mins before I could get wifi to work this is the second time it's happend to me for no reason I switch the switch for wifi but it colours but won't actually turn on then all of sudden usually after a bit it catches up with itself and turns on

Re: wifi problems

Broxibear_cfs_f — Wed, 09 Jul 2014 08:57:21 GMT

@Sam I'm sorry to say it's doing it again this morning I can't turn wifi on via the short cut or the actual switch any help would greatly appreciated I've tried @Donmegas idea with stamina but it doesn't work with mine unfortunately

Re: wifi problems

Broxibear_cfs_f — Wed, 09 Jul 2014 10:03:43 GMT

@Sam hi Sam I have noticed that the only way I can get wifi to come back on is to keep switching airplane mode on and off and eventually it will come back on after 20mins or so really wierd any ideas?

Re: wifi problems

bloomers260 — Wed, 09 Jul 2014 20:28:45 GMT

I'm having issues too and this is my second z2 in as many months for other issues...!!! mine just seem to be dropping in and out one minute it'll be fine the next I'm waiting for pages to load even when I'm sat in the same room as the wi-fi router.. And no its not the router as my wife's cheapy HTC Desire c has no trouble at all just powers on..and if I switch back to my services provider Internet the page will install load..

Re: wifi problems

Sam — Thu, 10 Jul 2014 01:06:14 GMT

@Broxibear_cfs_fighte - In this case it sounds like more of a software issue rather than hardware and as such a firmware repair will likely get this one sorted for you:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: wifi problems

MVC — Thu, 10 Jul 2014 06:33:27 GMT

The above process also completely wipes your phone. The 'backup' element of the PC Companion software takes a very long time but does NOT back very much up. Wifi settings seem to be the only useful thing backed up/restored.

help ongoing wifi problems

Broxibear_cfs_f — Fri, 11 Jul 2014 10:22:16 GMT

I am still having problems trying to get my wifi to come on seems to be first thing in the morning but I press the shortcut or the switch button and nothing happens I've tried turning off stamina mode which was recommended to me but to no effect anyone else having this problem

Re: help ongoing wifi problems

dm841 — Fri, 11 Jul 2014 10:35:40 GMT

u can back up your phone on an external sd card or the internal partition which wouldnt wipe but would advice you to back up via sd card

Re: help ongoing wifi problems

SimondoCole — Sat, 12 Jul 2014 13:07:59 GMT

Both my wifes and my Z2 keep dropping wifi in the house and its really really starting to cause anger issues. All the other gadgets and devices in house dont drop the wifi

As said above, even in the same room as the router its dropping

Re: wifi problems

Broxibear_cfs_f — Sat, 12 Jul 2014 13:19:53 GMT

@SimondoCole I didn't have this problem although I can understand you and your wife's frustration with it. I followed sonys advice and reset my Z2 through the computer companion and it has fixed my problem what I think I might of done was removed apps I didn't use and although I thought you could do that and there shouldn't be a problem but it looks like that might of been a cause hopefully this might help you

Re: wifi problems

SimondoCole — Sat, 12 Jul 2014 13:22:20 GMT

that the pc companion software post on page 1?

Re: wifi problems

Broxibear_cfs_f — Sat, 12 Jul 2014 13:29:16 GMT

@Simondocole yeah those instructions but remember to back up your phone's first to sd card and then use that back up to reload your apps settings etc oh and good luck

Re: wifi problems

SimondoCole — Sat, 12 Jul 2014 13:45:13 GMT

not ideal is it

Re: wifi problems

Broxibear_cfs_f — Sat, 12 Jul 2014 13:50:47 GMT

No honestly it's not I came offer from a iPhone 5s where you never get problems but tbh I love my Z2 the camera is brilliant and the group has helped with the problems I hope it's the same for you as well

Re: wifi problems

Aine6 — Sat, 17 Jan 2015 13:38:05 GMT

Ive been having this issue for months an no fix seems to work.