topic Re: proximity sensor issue in Z Series

proximity sensor issue

komilAD — Fri, 22 Aug 2014 12:29:19 GMT

proximity censor does not work when i received phone calls. But when i answer the call the sensor works. I had this issue from the day i bought this mobile. Is this intentional? Any advice would be helpful. TIA.

Re: proximity sensor issue

Johan — Fri, 22 Aug 2014 12:39:21 GMT

I suggest that you to run your phone in safe mode for a while to check if you still experience this. If not this may be caused by any downloaded application.
How to boot into safe mode?

If not caused by any downloaded application, I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

Re: proximity sensor issue

komilAD — Fri, 22 Aug 2014 13:36:50 GMT

Hello Johan, thanks for the reply. One thing I have found that this is intentional in every mobile phone. When I have incoming calls the sensor don't works but when I answer the call the sensor works normally. This is a bit annoying that sometimes by mistake my calls get rejected before I take out phone from my pocket. I guess only solution for problem is that is to buy a case for my phone. TY.

Re: proximity sensor issue

Johan — Fri, 22 Aug 2014 13:39:39 GMT

Oh, I'm sorry I misunderstood you.

It is as you say intended to do so and as far as I understand its not possible adjust.

Re: proximity sensor issue

Fred71 — Wed, 04 Feb 2015 18:07:22 GMT

I have the same problem, very disturbing to explain to customers that the proximity sensor has some issue that is not repaired in updates! I found out today that during a call, the proximity SENSOR DOES NOT WORK WHEN THE PHONE IS TILTED 45DEG OR MORE, like you often do when the phone is on your shoulder and you press it against your ear. Please, anyone, how can this be fixed? My proximity sensor works fine in all angles when testing, but during a call it doesn't work when the phone is tilted - is there a connection to another sensor during a call?

Re: proximity sensor issue

rajuxperia — Thu, 05 Feb 2015 12:08:23 GMT

Same problem

Re: proximity sensor issue

komilAD — Wed, 11 Feb 2015 12:23:48 GMT

I am using a flip case and It solved my problem.