topic Re: cannot update PC Companion in Z Series

cannot update PC Companion

dattorob — Fri, 22 Aug 2014 15:08:35 GMT

I know there are similar posts here, but no real solutions. Essentially i can't use PC Companion without it trying to update itself, which fails to download and then sits there until "Installation Error" or i close it. The updating functionality is not even independant of the actual app (very poorly written piece of software).

I would be happy with even a work around so i could use PC Companion.

thanks in advance

Robert

Re: cannot update PC Companion

Thommo — Fri, 22 Aug 2014 15:22:39 GMT

What operating system are you using and is it 32 or 64bit

Re: cannot update PC Companion

dattorob — Fri, 22 Aug 2014 15:29:39 GMT

Win 7 Pro 32-bit

Re: cannot update PC Companion

Thommo — Fri, 22 Aug 2014 18:16:54 GMT

Your system is compatible and requires no changing of settings - So the only thing I can think of is that your AV or firewall is blocking it in some way

Re: cannot update PC Companion

dattorob — Sat, 23 Aug 2014 02:19:57 GMT

yeh i rebooted both devices, and also turned both antivirus and firewall, still the same result.

Is there a registry setting i can modify to stop it looking for new updates??

Re: cannot update PC Companion

dattorob — Sat, 23 Aug 2014 04:28:23 GMT

ok i was able to get it working by not connecting the phone upon starting PC Companion. I left firewall and antivirus turned on. I could not find any registry settings to stop the product looking for updates. Strange scenario, but not unusual for computers. cheers

Re: cannot update PC Companion

OyeYaar — Thu, 22 Jan 2015 14:46:32 GMT

My PC Companion on Windows 7 64bit keeps trying to update and each time it gives the error : access is denied pccservice.exe.

I have to then clean the system of all sony software and reinstall pc companion ( which means fresh sync of all my contacts etc.). Is there any way to ignore updates or is there a way to download the complete updated installion file.