topic Re: Unread message essage badge error in Z Series

Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 21:23:18 GMT

My stock message app and notification centre are both indicating that I have 1 unread text message. A little yellow number '1' badge is showing on my message app icon on my home screen, and also my notification centre says 'New Message' ..... but I have read AND deleted ALL my messages! Is this a software fault? I have tried deleting message data, cache and removing the app icon from my home screen but this error will not go away... Please help.

Re: Unread message essage badge error

_alexdon_ — Mon, 22 Sep 2014 21:25:25 GMT

Have you tried to restart your device?

Re: Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 21:27:29 GMT

Hi, yes restarted my Z2, deleted message cache and restarted, deleted message data and restarted, removed icon from home screen and restarted... Text myself and restarted... Tried everything I can think of apart from factory reset...

Re: Unread message essage badge error

_alexdon_ — Mon, 22 Sep 2014 21:32:15 GMT

Check in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Unread message essage badge error

Thommo — Mon, 22 Sep 2014 21:37:55 GMT

Not sure this work or even if you have tried but open Settings then Apps and swipe to all then locate and open Messaging - Tap on force stop, Disable, clear cache and data maybe not in that order and then reboot

Re: Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 21:38:36 GMT

Hi I tried safe mode and its still saying I have an unread message!

Re: Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 21:41:33 GMT

OK Thommo I'll give that a try now...

Re: Unread message essage badge error

_alexdon_ — Mon, 22 Sep 2014 21:43:16 GMT

If none of the above help,try to look through your messages,there might be a chance it goes away.

Re: Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 21:47:47 GMT

You the man Thommo! Did exactly as you suggested and the irritating little number 1 is gone! Just hope it doesn't come back because I Dont want to have to keep deleting messages. Thanks for all the help. : )

Re: Unread message essage badge error

Thommo — Mon, 22 Sep 2014 22:12:42 GMT

Don't forget to mark the correct answer and if you found any answers helpful then click the kudos button

oh and glad you got it sorted

Re: Unread message essage badge error

Rockfletch3000 — Mon, 22 Sep 2014 22:17:38 GMT

Sadly after receiving a test text from my wife and opening it the **bleep** thing is back, so I did it all again just in case and it worked again until I get a text... Back to square one. I've just read about Textra on Play so I'm considering using that instead. I Dont know what else there is to try unless there is a software update, so until then I might have to just ignore it...

Re: Unread message essage badge error

Thommo — Mon, 22 Sep 2014 22:47:42 GMT

You could try performing a system repair as this will often fix issues however this will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Unread message essage badge error

Rockfletch3000 — Mon, 13 Oct 2014 17:30:03 GMT

Thommo I actually factory reset the phone today and it dissapeared before opening messages again.. As soon as I opened a message it reappeared and will not go again.. This is ridiculous..

Re: Unread message essage badge error

PMFG — Wed, 07 Jan 2015 16:51:40 GMT

I am having an identical problem since the last software upgrade, and have tried all the steps mentioned. No luck. Seriously annoying. Let's hope the next upgrade fixes this while I use Hangouts as the alternative in the meantime!

Re: Unread message essage badge error

AndyC100 — Fri, 06 Feb 2015 10:40:18 GMT

I am experiencing a similar problem although mine is with the email app, have tried the suggestions in this thread and still shows that I have 1 unread email, have deleted all emails from all boxes and trash etc but still this shows as 1 unread email..... Any help advice appreciated

Re: Unread message essage badge error

stuartwarringto — Sat, 25 Apr 2015 18:07:41 GMT

I am having this problem. It's been driving me crazy for a while. There is a fix if you can find the badge provider on other android phones. Not on the Sony though. I bothers me so much I am considering change back to my old Samsung.

Re: Unread message essage badge error

fjellgeit — Tue, 05 May 2015 10:06:24 GMT

Ok, the 1 disappeared, but as soon as I received a new message the original rogue 1 reappeared, unfortunately...

Re: Unread message essage badge error

Rickard — Fri, 29 May 2015 07:31:22 GMT

In case you have this issue first try the following:

1. Switch to Hangouts for SMS (Hangouts -> Settings -> SMS -> SMS disabled.

2. Check so that you don't have any unread messages in Hangouts.

3. Go to Settings -> Apps -> All -> Messaging -> Clear data -> OK (this will not delete your messages).

4. Now open Messaging and confirm that you want to use it as your messaging app.

In case this doesn't help, make a backup of your messages using PC Companion or a backup application from Google Play. Then download this app and delete all SMS/MMS using it, restart your phone and then restore your backup.

Re: Unread message essage badge error

StuartRoberts40 — Tue, 16 Jun 2015 11:59:34 GMT

The downloaded app worked well and since the issue. Thanks!

Re: Unread message essage badge error

Rickard — Tue, 16 Jun 2015 12:09:18 GMT

Glad to hear that