topic Re: Camera lens film protection? in Z Series

Camera lens film protection?

Nullmind — Thu, 02 Oct 2014 22:48:20 GMT

Hello,

I don't know if this is a normal film protection and I should remove it or if it is a manufacturing defect. Please see attached photo of my Z2 lens. Do you have some advice?

Re: Camera lens film protection?

Sam — Fri, 03 Oct 2014 01:38:02 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Unfortunatley this looks like damage to the lens coating and could only be resolved via an authorised agent. please speak with your local Xperia Care team regarding having this arranged..

Re: Camera lens film protection?

izomer — Mon, 15 Dec 2014 11:39:19 GMT

I have the same problem. If ı go to experia care team they will open the back after that what about the IP58 waterproff. Can I sent the care service.

Thanks.

Re: Camera lens film protection?

Paulolr — Mon, 15 Dec 2014 22:12:42 GMT

Hello nullmind, y have this same problem, and y put toothpaste in the lens and with softpaper clean very well and next rinse in water and perfect the lens return normal, for me gave whell, and continue take very good quality foto, and focus gave well again.

Re: Camera lens film protection?

Nullmind — Tue, 16 Dec 2014 11:44:04 GMT

Tried this metod today and solved my problem. Lens camera is now perfect. Thanks

Re: Camera lens film protection?

Paulolr — Tue, 16 Dec 2014 11:55:52 GMT

Great i am happy my solution gave well for you, now just take best fotos, xperia z2 is great camera phone and underwater take simply great fotos sony make believe 😉

Re: Camera lens film protection?

hedrox87 — Fri, 19 Dec 2014 15:19:57 GMT

So you polished out the UV-A filter... great job
Good that camera is sharp and clear anyway, but don't spread that tip allover the net. Lens and glassess need UV A filter (bluish tint foliage). Removing it is just a temporary trick to clean the lens, the cover glass should be replaced for new one in some time.

Re: Camera lens film protection?

Paulolr — Fri, 19 Dec 2014 18:11:48 GMT

Hi hedrox87, yes a polish the lens, yes xperia z2 is easy to scratch filter uv lens, HTC m8 as the same issue, many my friends have this issue weeks after buy xperia z2 , and withs this metod work well, and for me after 4 months no problem with lens and continue take very good fotos specially in night for mobile is great and beafor haved Samsung note 3, so yes for now my lens good and any problems, the construction this xperia z2 is juste very good,the scratch lens is juste a insignificant issu, but is is my opinion.

Re: Camera lens film protection?

alexmihalcioiu1 — Sun, 04 Jan 2015 00:09:42 GMT

Nullmind, I tried, yours method, to put toothpaste on lens and with softpaper to clean well, and then to rinse in water, but the damage is still present.
How much Time you cleaned the lens?
I did this for about 60 seconds, and the damage still persist
help please
Thank's

Re: Camera lens film protection?

Paulolr — Sun, 04 Jan 2015 00:44:26 GMT

Hello Alex,trie with toothpaste white , woks with me, trie the same processe 2-3 times, and put much toothpaste no afraid and cleen well.

Re: Camera lens film protection?

alexmihalcioiu1 — Sun, 04 Jan 2015 08:13:14 GMT

Ok, I Will trie again today, but How long minutes to rub the lens??
Thank#s a lot

Re: Camera lens film protection?

alexmihalcioiu1 — Sun, 04 Jan 2015 14:21:34 GMT

Hey, finally done , great ideea with toothpaste, thx a lot
Unfortunately i have somne little scratch on lens, do you?

Re: Camera lens film protection?

Paulolr — Sun, 04 Jan 2015 15:17:33 GMT

OK, happy for you, no don't have scratch now, but if you take foto and the focus woks fine don't worry.

Re: Camera lens film protection?

alexmihalcioiu1 — Sun, 04 Jan 2015 23:08:48 GMT

Re: Camera lens film protection?

alexmihalcioiu1 — Thu, 08 Jan 2015 23:19:53 GMT

Hy, is possible that the homme buttons to hide automatically, for example when i-m scrolling a web Page, like on lg g3? I use a z2

Re: Camera lens film protection?

eugica — Fri, 09 Jan 2015 09:37:26 GMT

try immersive mode

Re: Camera lens film protection?

madbingo37 — Sat, 31 Jan 2015 14:25:45 GMT

What kinda toothpaste you guys are using because when i used my one it got more patches on it now
Plz help me i dont want to give my phone to service centre because they don't take care of our phones and after serving phone will get more damage or scratches.
Plz help me

Re: Camera lens film protection?

Mattuss489 — Fri, 06 Mar 2015 17:57:32 GMT

I had this problem before, I rubbed my camera lens with fibercloth and toothpaste for about 2 minutes and it dissapeared. Later, I noticed that lens are scratched and I think that it shows up on my picture quality... They are not that sharp as they used to be. How much would it cost to replace them?

Re: Camera lens film protection?

hedrox87 — Thu, 16 Apr 2015 16:40:23 GMT

I used a car polish paste, not the hard scratch remover just a regular paste with wax, the scratches seem lighter and they don't appear on sunlight photos.

To replace the glass you would need to buy the whole back pannel and DIY with removing the old one which can be tricky. You'll need a very hot air stream and some plastic tools to remove the old back panel and original Sony seal to keep it waterproof after change, for me it's to risky I'll stay with scratched lenses as long the photos and movies are not corrupted.

Re: Camera lens film protection?

Vlad97 — Sun, 19 Apr 2015 06:02:27 GMT

Have the same problem... just used toothpaste and now i'm having more scratches than ever. Please help us.. im thinking that the picture quality is worst now... I never used chemicals to clean it only soft paper and water. I dont know what to do now:(