topic Re: Problem after failed update in Z Series

Problem after failed update

Carol_Z3 — Sun, 01 Feb 2015 13:13:44 GMT

Hi everybody,
today after a failed update my Z3 Dual D6633 doesn't restart.

The message 'The software update failed. Make sure that your phone is connected to the computer and try again.' blinking on my screen.

The issue is that PC companion doesn't find my phone. I've tried all my USB ports but still doesn't work.

Have you any suggestion ?

Thank you

Re: Problem after failed update

_alexdon_ — Sun, 01 Feb 2015 13:27:03 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Problem after failed update

Carol_Z3 — Sun, 01 Feb 2015 14:12:34 GMT

@alexdon

Now is working...

thank you very much

Re: Problem after failed update

_alexdon_ — Sun, 01 Feb 2015 14:17:36 GMT

You are welcome.