topic Xperia z2 Does not turn on. in Z Series

Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 18:55:03 GMT

Got a message on my phone to plug it into the Pc for an xperia update.

The update failed and when I got my phone, it was off. tryied to turn it on but it would just vibrate and nothing else.

Tryied about everything, letting it charge, turn it on with Volume + pressed, nothing works.

When I put it to charge the led blinks red but it doesn't turn on.

The screen is just black, not even the logo pops up

What im I supposed to do?

Running on windows 7 64 bit.

Xperia z2 D6543

Re: Xperia z2 Does not turn on.

Uliwooly — Sun, 14 Dec 2014 19:00:29 GMT

Connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours, even if it doesn't seem to be charging

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 19:02:33 GMT

I did that, just saw this answer in another post and tryed that too, but the SUS is now discontinued.

It is now on the wall charger, pressed volume up and power for 15 secs, red led blinking. Its been like that for some time already.

Re: Xperia z2 Does not turn on.

Uliwooly — Sun, 14 Dec 2014 19:04:03 GMT

Just try my suggestion and after 2 or 3 hours use PCC to repair your phone

Re: Xperia z2 Does not turn on.

Phy — Sun, 14 Dec 2014 19:05:46 GMT

Sony PC Companion http://support.sonymobile.com/gb/tools/pc-companion/

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 19:06:47 GMT

Ok, will try.

But right now the PCC doesn't even recognize it, is it supposed to do that?

Im almost in tears here, it has 1 month of use its quite expensive in my country.

Re: Xperia z2 Does not turn on.

Thommo — Sun, 14 Dec 2014 19:47:16 GMT

Try performing a system repair - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 19:54:34 GMT

The phone doesn't turn on, and PCC doesn't recognize it.

When I plug it I get the usb puggled sound but it recognizes it as a SOMC flash drive, I tryied re-installing the Z2 drivers on pc, but nothing changed.

Re: Xperia z2 Does not turn on.

Phy — Sun, 14 Dec 2014 19:58:32 GMT

You might have to contact Sony Xperia support then. http://support.sonymobile.com/global-en/contactUs/

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 20:11:34 GMT

Awww come on 😕

Sony gives me an update that leaves my phone useless?

Reaaally?

I was just loving the experience, now if I ever get this back to functioning I will never update it again out of fear?

Come on.. There must be a way..

Re: Xperia z2 Does not turn on.

Uliwooly — Sun, 14 Dec 2014 20:12:55 GMT

Your issue most likely was a computer issue not PCC, you will have to charge your phone to at least 60% to be able to use PCC, if none of the above suggestions work, you will have to contact your local Xperia Care.

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 20:19:28 GMT

How could it be a computer one? I just plugged it in and let it update 😕

Its on the wall charger as you said.. it should be way over 60% by now, I think.

I've used iphone for years, never had a problem updating.. right in my first one with the Xperia, this is really sad..

Re: Xperia z2 Does not turn on.

Uliwooly — Sun, 14 Dec 2014 20:37:30 GMT

If your computer crashed or closed the program or if your internet connection went down it could've caused this issue.

Re: Xperia z2 Does not turn on.

Thommo — Sun, 14 Dec 2014 20:37:56 GMT

It's probably because your system is 64bit and for whatever reason it can be an issue with the Flashmode driver - So try using a 32bit system and as I said previously perform a system repair

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 20:43:28 GMT

Nooo, nothing like that happened, I was sitting in front of it all the time

And if it were one of those things it would be easy to resolve woudn't it?

Hmmm, Lets see, will try it on my notebook that has a 32bit windows, give me a moment

Re: Xperia z2 Does not turn on.

ThiagoDurante — Sun, 14 Dec 2014 21:51:24 GMT

It LIIIIVES!

HURRAAAAAY

hahaha

Thaaanks guuys, got it back fully operational, had to do a system repair to fabric. Lost everything but who cares!

Yaaaay

Re: Xperia z2 Does not turn on.

Uliwooly — Sun, 14 Dec 2014 21:54:02 GMT

Excellent