topic Re: Z3 kills all apps,shuts down in Z Series

Z3 kills all apps,shuts down

manuel0815 — Tue, 16 Dec 2014 16:55:18 GMT

Hi,my Z3 kills some Sony apps and then some google apps,after this it shuts down and it starts again killing apps till shutdown.After reboot it self kills all till its off und reboot.

I cant use Companion cause it kills himself before i can unlock the screen.Safetymode the same all what is working is shutting it complete down,then it stays off.3 days ago a new update came and sometimes all few hours apps closed but it was running till now.Nothing.Someone knows this problem?

kills xperia home,kills messenger,com.google.process.gapps,Contacs and the its dead reboots to sim and if i type in pin it starts again killing processes

if i not type in pin it kills himself in background.

Re: Z3 kills all apps,shuts down

_alexdon_ — Tue, 16 Dec 2014 16:59:59 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Z3 kills all apps,shuts down

manuel0815 — Tue, 16 Dec 2014 17:03:40 GMT

iam trying,thx

Re: Z3 kills all apps,shuts down

_alexdon_ — Tue, 16 Dec 2014 17:06:28 GMT

Keep us updated.

Re: Z3 kills all apps,shuts down

manuel0815 — Tue, 16 Dec 2014 17:22:28 GMT

Works.All Files gone but backups on PC.Thx....hope this will not happen again soon.

Re: Z3 kills all apps,shuts down

_alexdon_ — Tue, 16 Dec 2014 17:28:43 GMT

Sounds good.

Re: Z3 kills all apps,shuts down

Uliwooly — Tue, 16 Dec 2014 17:29:41 GMT

For future reference

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355