topic xperia z3 Dual in Z Series

xperia z3 Dual

Alawi90 — Wed, 17 Dec 2014 23:47:46 GMT

Hi every one i have problems with my xperia z3 Dule the problem is the screen touch some time it's not respond any one can help me with this. thank you

Re: xperia z3 Dual

Uliwooly — Wed, 17 Dec 2014 23:59:15 GMT

Have you applied a protective film, or protective case?

Re: xperia z3 Dual

Alawi90 — Thu, 18 Dec 2014 00:22:04 GMT

No mate

Re: xperia z3 Dual

Uliwooly — Thu, 18 Dec 2014 00:26:49 GMT

What if you boot on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: xperia z3 Dual

Uliwooly — Thu, 18 Dec 2014 00:27:11 GMT

If safe mode doesn't work then repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: xperia z3 Dual

Ashroft98 — Thu, 18 Dec 2014 00:38:33 GMT

Does the problem happens all the time or only when on flat surfaces?

Re: xperia z3 Dual

Alawi90 — Thu, 18 Dec 2014 01:26:24 GMT

No it's not all the time some times

Re: xperia z3 Dual

Ashroft98 — Thu, 18 Dec 2014 01:29:35 GMT

Can you specify "some times"? Maybe during oveheating or something?

What type of touch problem? Fail to register touch or wrong register of touch?

Re: xperia z3 Dual

Alawi90 — Thu, 18 Dec 2014 01:36:33 GMT

Some time if I was doing some things on phone texting or i want to see the navigation the screen just stop working no touch few moments and back to normal

Re: xperia z3 Dual

Ashroft98 — Thu, 18 Dec 2014 01:41:49 GMT

So as far as i see,this might be a software related issue.

So first,just like uliwooly said,make a backup and perform a Software Repair at PC Companion.

If that doesn't solve it then bring it to your local Sony Xperia Center.

Re: xperia z3 Dual

Alawi90 — Thu, 18 Dec 2014 01:52:11 GMT

OK thanks all for your help

Re: xperia z3 Dual

Ashroft98 — Thu, 18 Dec 2014 01:54:04 GMT

No problem at all.Hope the software repair will solve it.

Good luck!