topic Re: Xperia Z3 Dual back Panel coming off in Z Series

Xperia Z3 Dual back Panel coming off

Mohamedhh — Wed, 21 Jan 2015 12:20:42 GMT

On my first day of using the Sony Xperia Z3 Dual that I just bought yesterday, I noticed that on the lower right corner of the back of the device the plastic plate thing is sticking out just a bit...it's not that noticeable but it is bugging me so I wanna know if there's some sort of solution to this problem. Also, if in fact I have to live with that, would it compromise the water resisting capability of the phone?

P.S. When I press the back plate in, it kind of stays there for just a few seconds more or less

Thanks,

Re: Xperia Z3 Dual back Panel coming off

Uliwooly — Wed, 21 Jan 2015 12:24:00 GMT

Sorry to hear that, take it back to the store or contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z3 Dual back Panel coming off

Curnow1 — Wed, 21 Jan 2015 14:41:42 GMT

Ok dude, could you post some pictures of it? I would be able to tell more about it.

Re: Xperia Z3 Dual back Panel coming off

Mohamedhh — Wed, 21 Jan 2015 16:39:07 GMT

Here are two pics one of the bottom of the phone and the other is a Sideview
https://www.dropbox.com/sh/quz3mt82uwpwilv/AADlUU6n-pItaQvFMrReJ3dQa?dl=0

Re: Xperia Z3 Dual back Panel coming off

halogenic_sky — Wed, 21 Jan 2015 17:02:11 GMT

It needs to go back to the retailer first and foremost as that shouldn't be happening. The manufacturer's warranty is a fallback but not your first point of call. And the chances of that being water resistant are very remote...... ask for a brand new replacement as it's a great phone and worth persevering with.

Re: Xperia Z3 Dual back Panel coming off

Mohamedhh — Wed, 21 Jan 2015 17:09:11 GMT

Alright thanks guys

Re: Xperia Z3 Dual back Panel coming off

Curnow1 — Wed, 21 Jan 2015 17:20:59 GMT

Yeah, don't put it in water and send it to sony or the place of purchase.