topic Re: Please help me!!!! Too many problems with this phone! in Z Series

Please help me!!!! Too many problems with this phone!

thehotsung8701 — Thu, 01 Jan 2015 20:37:16 GMT

I bought my phone on the Sony website. Sometime I think they send me a refurbish one instead of a new phone because since day one there is so many problem with this phone.

Previously I owned a Note 3 but I switch over to the Ultra because the Note 3 was too small for me. First thing I notice was that certain games would freeze at certain point that never happen on the Note 3. I never had a single problem with the note 3.

The biggest 2 problems for me is this.

1. Doesn't work with T-Mobile 4G LTE (It should), I call T-Mobile and they help me fix my APN and it still does not work!?! Because it does not work I cannot send Pic through text. If I can't fix it soon, I have to cancel my data plan.

- I cannot use GPS, I can't not surf the WEB, etc.... It is really a major problem.

2. Camera freeze often? Why?

3. Certain games freeze when it shouldn't be?

4. Is it the phone or Android version 4.4.4 Kitkat?

Please help me!

Re: Please help me!!!! Too many problems with this phone!

Phy — Thu, 01 Jan 2015 20:48:04 GMT

First, go to your network provider and get a brand new nano sim card. Then use Sony PC Companion to repair your phone.

http://support.sonymobile.com/us/tools/pc-companion/

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Thu, 01 Jan 2015 21:21:55 GMT

Just did PC companion, does not fix anything! I am really angry now and very frustrated!

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Thu, 01 Jan 2015 22:27:17 GMT

Do you have a micro SIM card or did you trimmed a regular SIM card? how old is it? are you certain that your phone its compatible with your carrier's 3G and 4G bands?

Go to settings > about phone > check the model name/number and post it here also which carrier and which country?

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Thu, 01 Jan 2015 22:44:24 GMT

to uliwooly

I have a brand new micro sim card from T-Mobile. My phone which is C6806 is compatiable with T-Mobile 4G LTE network and it is also a 4G LTE phone. It said LTE when I turn off wireless but it just does not work.

Here is my about phone.

Model Number C6806

Android Version (latest) 4.4.4

Baseband version 8974-AAAAANAZQ-10270054-51

Build number 14.4.A.0.108

T-Mobile USA

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Thu, 01 Jan 2015 23:06:28 GMT

How about if you manually enter the APN settings? also how good or poor is the network coverage in your area? or at least LTE coverage

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 00:33:11 GMT

I did manually enter the APN. I get about 2 bar of LTE on my Note 3.

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 00:40:54 GMT

Try this on both phones, settings > about phone > status > signal strength and post the info here, bars aren't reliable

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 00:59:46 GMT

Signal Strength

-112 dBm 30 asu

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 01:22:29 GMT

That's a terrible connection, that's your problem

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 01:25:06 GMT

You can read about it here

https://support.bluesound.com/hc/en-us/articles/201940663-What-should-my-Wireless-Signal-Strength-be-for-best-performance-

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 01:53:16 GMT

Hmm it work on my Note 3 and I didn't even get LTE in downtown LA either so it can't be the connection.

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 02:07:39 GMT

It keep saying Unable to connect to the proxy server?

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 02:24:53 GMT

That does seem like a network issue not a phone issue, if you can borrow a friend's sim card from another carrier. Is it Tmobile from which country?

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 03:47:35 GMT

Try this, settings, more, mobile network, access point names, add new, enter this info

Name: T-MOBILE
APN: epc.tmobile.com but you it’s an LTE Device, use: fast.tmobile.com instead
Proxy: <Leave in Blank>
Port: <Leave in Blank>
Username: <Leave in Blank>
Password: <Leave in Blank>
Server: <Leave in Blank>
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: <Leave in Blank>
MMS port: <Leave in Blank>
MCC: 310
MNC: 260
Authentication type: <Leave in Blank>
APN type: default,supl,mms
APN Protocol: Leave it to the Default one

Menu, save

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 03:48:12 GMT

BTW DTLA has terrible Tmobile coverage

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 16:52:31 GMT

It work!!!!

I love you man! I need to see if I can send picture through text. T-mobile help me but I think what work was typing in the APN type!

Camera work as well!

My new signal strength is -106 dBM 34 asu but the internet is fast and it work!

Re: Please help me!!!! Too many problems with this phone!

Uliwooly — Fri, 02 Jan 2015 17:07:57 GMT

Anytime, I know, I am AWESOME

Re: Please help me!!!! Too many problems with this phone!

Phy — Fri, 02 Jan 2015 17:11:02 GMT

Nice

Re: Please help me!!!! Too many problems with this phone!

thehotsung8701 — Fri, 02 Jan 2015 18:28:55 GMT

You are the forum legend.

Are you part of sony team?

I just wanted to say picture can be send with my text through both wifi and LTE though wifi is much slower. Bluetooth also work now.

I think that all of my problems or at least all the major one. I couldn't afford to send my phone into repair cause I need my phone so one less thing to worry about now.