topic Re: Notifications not Working When Phone in Sleep Mode in Z Series

Notifications not Working When Phone in Sleep Mode

macshimi — Fri, 07 Nov 2014 10:00:24 GMT

I took delivery of my Z3 Compact last month and overall it is fine. It is completely standard, out-of-the-box, with no Apps that affect the system.

I have found a very annoying issue with the Notifications sound when the phone is in sleep mode, ie the screen completely black either due to the time-out function or when I press the round power button.

The problem is that no notifications come through; if I am expecting a work email, I constantly have to wake the phone up and as soon as the lock screen appears, so do the notifications.

How do I get the phone to always send a notification sound, even when in sleep mode.

Thanks

Re: Notifications not Working When Phone in Sleep Mode

Hampus — Fri, 07 Nov 2014 10:04:10 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like you have activated STAMINA mode in your phone via Settings > Power management > STAMINA mode. You can add apps to be active in standby if you go to Settings > Power management > Tap STAMINA mode > Apps active in standby.

Re: Notifications not Working When Phone in Sleep Mode

macshimi — Sun, 09 Nov 2014 11:09:58 GMT

Thank Hampus, I have set that up, and yes, did browse through the links.

Re: Notifications not Working When Phone in Sleep Mode

shivanishah — Sat, 14 Mar 2015 06:00:00 GMT

I am using xperia M2. I dont receive notifications when the phone goes in sleep mode. I tried disabling the stamina mode still didnt receive voice call from whatsapp, then I enabled the stamina mode again and included whatsapp to receive notification, but still didnt have any updates. I had to wake my phone up and then I would get notification as 4 missed call or 7 messages and so on.. Can I disable this sleep mode. and why does my phone stops using wifi when in sleep mode. I would like receive notifications as they are important for me. Please help me out as to what am I missing on the phone. I also changed the sleep minutes after inactivity to 30 minutes but still not being able to get notifications from whatsapp voice call or whatsapp messages. I have the latest software update on m2 from sony and even the latest update from whatsapp.

Re: Notifications not Working When Phone in Sleep Mode

Kuba5262 — Sat, 14 Mar 2015 14:24:41 GMT

Try to add this app to active in stamina mode: settings>power management>stamina Mode>apps active in standby

Re: Notifications not Working When Phone in Sleep Mode

Carlos1981 — Wed, 29 Apr 2015 22:20:43 GMT

i am also having this problem the phone does not notify me of any messages received from watts app while its in sleep mode (screen is black) is there a way for this to be fixed coz what good is it if you have to constantly wake the phone up to check for messages

Re: Notifications not Working When Phone in Sleep Mode

Kuba5262 — Sat, 09 May 2015 06:02:14 GMT

Try: Settings -> sound &notification ->interruptions-> priority interruptions

Of course in android 5.0

Re: Notifications not Working When Phone in Sleep Mode

adi3 — Tue, 12 May 2015 21:11:09 GMT

Please re-open this issue. I am also having this problem since updated my D5833 to 5.0.2. When running kitkat, it worked normally. It applies to all apps using GCM (sms works fine). I've put all apps, including Google Play Services on whitelist stamina mode; turned-off stamina mode; turned-off queuing background data; priority interruption setup to always interrupt, but none solved the problems. (Notification) Messages are delivered only when I open the apps. Please fix this annoying problems

Re: Notifications not Working When Phone in Sleep Mode

Kuba5262 — Tue, 12 May 2015 21:16:02 GMT

Autosynchronization? Is it enabled?

Maybe try reset to factory settings...

Re: Notifications not Working When Phone in Sleep Mode

adi3 — Wed, 13 May 2015 14:37:16 GMT

Google account for some services are on. The point here is that gcm might not be working on z3c running Android 5.0.2 in sleep mode. I can receive WA msg or Textsecure msgs when those apps are opened.

Re: Notifications not Working When Phone in Sleep Mode

pgregan — Sun, 19 Jul 2015 15:18:53 GMT

I have still the very similar maybe same issue. On my Z3C the notification are not shown if i am on mobile data. If i switch the wifi on, then all notification working fine.

Re: Notifications not Working When Phone in Sleep Mode

faubry — Sun, 23 Aug 2015 20:58:17 GMT

Hello,
I think I have finally found a solution on my Xperia M2 recently updated To KitKat 4.4.4.
Indeed, in the "Settings", "Power Management", "Stamina mode" menu, then in the "Enabled" section the default value is set to 100 %. Reducing the threshold to something like 30 % could solve m'y issue.

Fred

Re: Notifications not Working When Phone in Sleep Mode

RNmakuia — Tue, 31 May 2016 12:05:13 GMT

I'm having the same issue with my M5. It seems a bit ridculous that no one has come up with a real solutiob here so far. No sony support!?

Re: Notifications not Working When Phone in Sleep Mode

RNmakuia — Tue, 31 May 2016 17:36:16 GMT

Even with stamina mode off I'm still having trouble with notifications on sleep mode. Any other solutions?

Re: Notifications not Working When Phone in Sleep Mode

Shanmugavel4 — Wed, 07 Sep 2016 05:23:44 GMT

Hi.. I'm using aqua m4 dual model.. After upgrade to marshmallows when I'm using whatsapp call, after done that call then the notification sounds it couldn't be working vibration only working sometime it is also not working.. And then I called to Xperia help line, they said restart.. I restarted it... After restarting notification sound is working for minutes of time only.. Then again that issue has been occur... I really disappointed for that issue... Because I bought this mobile before 6months only.. So kindly please help to resolve this problem... This all are happening in without stamina mode..

Re: Notifications not Working When Phone in Sleep Mode

ToniKH — Mon, 19 Sep 2016 14:54:11 GMT

These notification problems are a well known problem caused by Androids Doze mode. Doze mode was introduced in Android Marshmallow and after that there has been all kinds of problems with all kinds of Android phones. Sony Xperia is no different from that.

The worst problem in my opinion is that gmail notifications are only normal priority by default. Doze mode does not allow these get through until the phone wakes up by user or by maintenance window. This can take even several hours. Unfortunately there is nothing the user can do about it since there is no way to turn the Doze mode off and whitelisting does not change the priority of the notifications.

People are having problems also with high priority notifications, because there is a bug in Googles gcm service. This makes push notifications very unreliable with Android phones starting with Marshmallow.

Some other manufacturers have now started giving their users a SWITCH that can turn the problematic doze mode OFF, if the user so wishes. If someone from Sony's development team reads this:

PLEASE, give us Xperia users this choice. ADD a SWITCH that turns Doze mode OFF. This can be hidden in developer options, I don't care. Just give us the OPTION, please!

If anyone is interested, there is a really long thread in the OnePlus -forum about these issues. I cannot add the link here since my message gets automatically deleted after that. Just google "OnePlus push notifications issues". No need to read the whole thread, all essential things are starting from page 105 or so. OnePlus is the manufacturer that has now decided to add the Doze switch. Sony, PLEASE DO THE SAME!

There is also a way for the user to disable the doze mode by himself. That can be found from pages 107-109 or something like that. But this needs some hacking with ADB commands and things like that. You also need to run a certain script at every boot. I have tested this and it works with Sony Xperia Z3 Compact. A clean, official switch would still be a much better solution.