topic Reset all parameters, factory reset in Z Series

Reset all parameters, factory reset

Alexander_Davyd — Fri, 02 Jan 2015 10:35:57 GMT

How I can do factory reset without touch display on my Xperia Z2? I break front glass and can't do anything. Can I do factory reset with PC Companion? How? Or maybe I have others options?
Waiting for answer.
Thank You.

Re: Reset all parameters, factory reset

_alexdon_ — Fri, 02 Jan 2015 11:15:12 GMT

Buy USB OTG cable and connect a mouse. Or use PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Reset all parameters, factory reset

Alexander_Davyd — Fri, 02 Jan 2015 11:47:26 GMT

I already have PC Companion. How I can do factory reset with PC Companion? I can't find this option there.
Please give me instructions with steps. Thank you.

Re: Reset all parameters, factory reset

_alexdon_ — Fri, 02 Jan 2015 11:48:50 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Reset all parameters, factory reset

Alexander_Davyd — Fri, 02 Jan 2015 15:33:54 GMT

Thank you! It's working)

Re: Reset all parameters, factory reset

_alexdon_ — Fri, 02 Jan 2015 15:38:30 GMT

Awesome.