topic keyboard and back button unavailable when talking to phone in Z Series https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342536#M45235 While I am under a phone call if I want to search the browser or sending a text message the keyboard will be unavailable so do the back button will become unavailable Sun, 25 Jan 2015 19:58:51 GMT Naderh 2015-01-25T19:58:51Z keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342536#M45235 While I am under a phone call if I want to search the browser or sending a text message the keyboard will be unavailable so do the back button will become unavailable Sun, 25 Jan 2015 19:58:51 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342536#M45235 Naderh 2015-01-25T19:58:51Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342537#M45236 settings, apps, all, phone, clear data, restart your phone. Sun, 25 Jan 2015 20:09:23 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342537#M45236 Phy 2015-01-25T20:09:23Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342538#M45237 I did this now. And when I recieve a phone call i will try it. Thx a lot<BR /> Sun, 25 Jan 2015 20:12:55 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342538#M45237 Naderh 2015-01-25T20:12:55Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342539#M45238 Not a problem Sun, 25 Jan 2015 20:17:44 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342539#M45238 Phy 2015-01-25T20:17:44Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342540#M45239 <P>Just a quick note,I have seen this before at some of my friends and it was related to a task killer.Keep us updated.</P> Sun, 25 Jan 2015 22:23:15 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342540#M45239 _alexdon_ 2015-01-25T22:23:15Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342541#M45240 I will keep you updated Mon, 26 Jan 2015 04:50:48 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342541#M45240 Naderh 2015-01-26T04:50:48Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342542#M45241 Dears please note that the solution did not work and my phone stills the same no back button and no keyboard Sat, 31 Jan 2015 21:13:52 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342542#M45241 Naderh 2015-01-31T21:13:52Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342543#M45242 <P>Can you check if the same occurs in safe mode?</P> <P><A href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008" target="_blank">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008</A></P> Sat, 31 Jan 2015 21:46:50 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342543#M45242 _alexdon_ 2015-01-31T21:46:50Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342544#M45243 @naderh. Keyboard does not come out and and back button does not work? Welcome to my world.<BR />Although, problem does not occur that often anymore after my 4th Pc companion system repair.<BR />If you want to do this keep in mind that the phone will be wiped clean. Sun, 01 Feb 2015 01:44:41 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342544#M45243 Xperyan 2015-02-01T01:44:41Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342545#M45244 I will check it using safe mode first and I will send u feedback<BR />thank u all Sun, 01 Feb 2015 09:14:09 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342545#M45244 Naderh 2015-02-01T09:14:09Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342546#M45245 It worked perfectly is safe mode but how can I know what app is preventing the keyboard and back button from working Sun, 01 Feb 2015 10:56:20 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342546#M45245 Naderh 2015-02-01T10:56:20Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342547#M45246 <P>Do you have some task killers,antivirus?</P> Sun, 01 Feb 2015 13:06:34 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342547#M45246 _alexdon_ 2015-02-01T13:06:34Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342548#M45247 I have avg antivirus Sun, 01 Feb 2015 13:08:04 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342548#M45247 Naderh 2015-02-01T13:08:04Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342549#M45248 <P>You could uninstall it and see how it is.</P> Sun, 01 Feb 2015 13:27:26 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342549#M45248 _alexdon_ 2015-02-01T13:27:26Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342550#M45249 I will check it up later today thx<BR /> Mon, 02 Feb 2015 04:28:38 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342550#M45249 Naderh 2015-02-02T04:28:38Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342551#M45250 <P>i tried almost everything e.g. safemode, clearing phone data but nothing works pls help</P> Mon, 02 Feb 2015 12:18:58 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342551#M45250 NWK 2015-02-02T12:18:58Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342552#M45251 check this:<BR /><A target="_blank" href="https://community.sony.co.uk/t5/Xperia-Z2/Xperia-Z2-soft-keys-keyboard-nothing-works-while-on-call/td-p/709675">/t5/Xperia-Z2/Xperia-Z2-soft-keys-keyboard-nothing-works-while-on-call/td-p/709675</A> Mon, 02 Feb 2015 15:04:48 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342552#M45251 eduard0 2015-02-02T15:04:48Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342553#M45252 I found it it is the smart key application<BR /> Mon, 02 Feb 2015 17:59:33 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342553#M45252 Naderh 2015-02-02T17:59:33Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342554#M45253 When i disabled it the buttons worked perfectly<BR /> Mon, 02 Feb 2015 18:04:12 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342554#M45253 Naderh 2015-02-02T18:04:12Z Re: keyboard and back button unavailable when talking to phone https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342555#M45254 <P>Guys it really worked for me try this.... go settings &gt; Security&gt; Power button instantly lock...... Just disable it. hopefully it will work for u guys aswell <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.hr/html/images/smilies/013.png" alt="Winking_Face" title="Winking_Face" /></P> Wed, 04 Feb 2015 08:48:35 GMT https://community.sony.hr/t5/z-series/keyboard-and-back-button-unavailable-when-talking-to-phone/m-p/3342555#M45254 NWK 2015-02-04T08:48:35Z