topic Locked out of Z1 Compact with no Google Account in Z Series

Locked out of Z1 Compact with no Google Account

Gypsy22 — Fri, 02 Jan 2015 21:35:42 GMT

Hello ...I have done this before , but i forgot how I fixed it I am locked out of my Z1 Compact mobile phone. I also had just reset it before that , with no Google Account ...what can I do Please ? Thank u in Advance ❤️

Re: Locked out of Z1 Compact with no Google Account

_alexdon_ — Fri, 02 Jan 2015 21:39:24 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Locked out of Z1 Compact with no Google Account

Phy — Fri, 02 Jan 2015 21:40:03 GMT

@Uliwooly posted this before

http://talk.sonymobile.com/t5/Xperia-M-M-dual/security-code/m-p/914580

To factory reset to phone you have to either

1. Use PCC or Bridge

PC Companion (PCC)

http://support.sonymobile.com/gb/tools/pc-companion/

Bridge (for Mac)

http://support.sonymobile.com/gb/tools/bridge-for-mac/

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

2. MyXperia

www.myxperia.sonymobile.com

3. Android Device Manager

www.google.com/android/devicemanager

with 2 and 3, your phone has to be

*On

*Data or WiFI on

*your Gmail should be present

*GPS has to be on

Re: Locked out of Z1 Compact with no Google Account

Uliwooly — Fri, 02 Jan 2015 21:48:11 GMT

@Phy That's really good advice right there

Re: Locked out of Z1 Compact with no Google Account

Gypsy22 — Sat, 03 Jan 2015 02:26:11 GMT

Hello ...Yes I havetried that before and it did work ...The Android Device Manager ...but it wont let me do anything ...U have some good Ideas My husband is in my computer and my Sony Mobile ...so HE stops me from fixing alot of things in here I think the last time with the Dev. Man....helped me locate my Sony and it was okay then ....but now i cant do anything there. It rang my phone too But i cant click on the settings ..or tools thats there Thanku for ur time and ur Ideas too...:)

Re: Locked out of Z1 Compact with no Google Account

Gypsy22 — Sat, 03 Jan 2015 02:29:02 GMT

Yes it is , if it works ...:) Thank u

Re: Locked out of Z1 Compact with no Google Account

Uliwooly — Sat, 03 Jan 2015 02:48:12 GMT

You could use PCC but MyXperia or Android Device Manager should work just fine.