topic Touch Problem in Z Series

Touch Problem

User8701 — Sat, 03 Jan 2015 13:42:32 GMT

Hallo der community,
I have a little Problem. My Problem is that sometimes my touch works alone. That mean that i doesnt touch it and it open automatic something from the home Screen. Or another Example i write some words and the touch, "touched" other Letters. I have no foil on my Smartphone and I have already Set the settings back. I have only a Case. Sorry for my Bad English im from germany.

I hope someone have a solution for my Problem and write back on the topic

Thank you for your Support!

Re: Touch Problem

_alexdon_ — Sat, 03 Jan 2015 13:44:16 GMT

Do you have a screen protector?

Re: Touch Problem

User8701 — Sat, 03 Jan 2015 14:50:47 GMT

If you mean a foil, Like i read on the trabslator, than no i have no Screen protector only from Sony original one

Re: Touch Problem

_alexdon_ — Sat, 03 Jan 2015 14:55:53 GMT

Strange,can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Touch Problem

User8701 — Sat, 03 Jan 2015 18:39:38 GMT

I started the Safe Mode and the touch works better but the problem isnt away sometimes it works great in the Safe Mode and sometimes the touch touched alone

Re: Touch Problem

_alexdon_ — Sat, 03 Jan 2015 18:40:53 GMT

Keep the device in safe mode for some time. If it gets worse,perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Touch Problem

User8701 — Sat, 03 Jan 2015 18:41:28 GMT

If it help i write with the SwiftKey Keyboard

Re: Touch Problem

_alexdon_ — Sat, 03 Jan 2015 18:42:02 GMT

Remove swiftkey and check again.

Re: Touch Problem

User8701 — Sat, 03 Jan 2015 18:46:21 GMT

Ok i will test it thank you for your help

Re: Touch Problem

_alexdon_ — Sat, 03 Jan 2015 18:47:46 GMT

Keep us updated.

Re: Touch Problem

User8701 — Sat, 03 Jan 2015 22:13:52 GMT

Yes ich will

Re: Touch Problem

User8701 — Mon, 05 Jan 2015 13:46:30 GMT

The problems are back. Swift wasnt the problem

Re: Touch Problem

_alexdon_ — Mon, 05 Jan 2015 13:53:30 GMT

Perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Touch Problem

User8701 — Mon, 05 Jan 2015 22:13:36 GMT

Ok if im back home i will do it

I just started the Software Rapair but it doenst help. So...

User87 — Tue, 06 Jan 2015 18:59:01 GMT

I just started the Software Rapair but it doenst help. Sorry for the change from the account but on my smartphone the password was saved.

Re: I just started the Software Rapair but it doenst help. So...

_alexdon_ — Tue, 06 Jan 2015 19:28:45 GMT

I am sorry to hear that too. You should stop by a sony service. About the account,it is not allowed to have 2.So the other will be banned.

Re: I just started the Software Rapair but it doenst help. So...

User87 — Tue, 06 Jan 2015 22:05:31 GMT

Ok i will search for an Sony shop but thank you for your Help

Re: I just started the Software Rapair but it doenst help. So...

_alexdon_ — Tue, 06 Jan 2015 22:07:28 GMT

Anytime.