topic Re: Lollipop not showing notifications on lock screen in Z Series

Lollipop not showing notifications on lock screen

Gunslinger1 — Wed, 18 Mar 2015 16:25:52 GMT

After upgrading to Lollipop, notifications does not show on the lock screen at all. I use pin-code as security, notifications is set to "Show all notification content". Something I'm missing here?

Re: Lollipop not showing notifications on lock screen

_alexdon_ — Wed, 18 Mar 2015 16:32:15 GMT

So in Settings-sound and notifications-when device is locked,you have set show all notification content? Can you check that if you set a password or pattern it is the same?

Re: Lollipop not showing notifications on lock screen

Rickard — Wed, 18 Mar 2015 16:59:50 GMT

Have you set the PIN yourself or is it enforced by for example an ActiveSync account?

Re: Lollipop not showing notifications on lock screen

Gunslinger1 — Wed, 18 Mar 2015 17:08:05 GMT

Yes, that's the setting, and I have tried with both pin and password.

Re: Lollipop not showing notifications on lock screen

Gunslinger1 — Wed, 18 Mar 2015 17:09:50 GMT

And Yes, the pin is enforced by Activesync. You think that's the problem?

Re: Lollipop not showing notifications on lock screen

Uliwooly — Wed, 18 Mar 2015 18:01:18 GMT

Are you using a third party lock screen?

Boot on safe mode and try again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Lollipop new features

Re: Lollipop not showing notifications on lock screen

Gunslinger1 — Wed, 18 Mar 2015 18:14:54 GMT

Hi Uliwooly, I'm not using a thirdparty app, but tried safemode anyway - same problem...

Re: Lollipop not showing notifications on lock screen

Uliwooly — Wed, 18 Mar 2015 18:43:26 GMT

What if you remove the pin/password/pattern lock > restart your device and check again.

Re: Lollipop not showing notifications on lock screen

_alexdon_ — Wed, 18 Mar 2015 20:41:37 GMT

Uli, I think Rickard put things as they are,it might be related to the activesync.

Re: Lollipop not showing notifications on lock screen

Uliwooly — Wed, 18 Mar 2015 20:49:23 GMT

Oh ok, thanks for the heads-up

Re: Lollipop not showing notifications on lock screen

stockyvillage — Wed, 18 Mar 2015 21:03:02 GMT

I think it is the activesync pin causing the problem as well.Nexus 5 has pin unlock and notifications come up on locked screen

Re: Lollipop not showing notifications on lock screen

_alexdon_ — Wed, 18 Mar 2015 21:43:52 GMT

Same for us on the Z3 tablet compact (me and uli).

Re: Lollipop not showing notifications on lock screen

yoxler — Thu, 19 Mar 2015 05:56:04 GMT

Whish I read this before. I also have the same problem.

I rely on notification from kalendar and email/sms in my daily work. Yesterday I missed both meetings and incoming SMS.

When can we expect a solution?

Re: Lollipop not showing notifications on lock screen

Gunslinger1 — Thu, 19 Mar 2015 06:19:00 GMT

OK, I think I can verfy that the activesync account (with enforced security) is the problem. After removing the account, the notifications started working just fine. After adding the account again, the notifications stopped working. Also testet on the Z2, same result. So what do we do next?

Re: Lollipop not showing notifications on lock screen

Konand — Thu, 19 Mar 2015 07:22:33 GMT

I'm having the same problem, on my Z2.

I have two activeSynch accounts that I need so I hope this will be sorted out quickly.

Re: Lollipop not showing notifications on lock screen

rreite — Thu, 19 Mar 2015 07:29:29 GMT

Removing the Exchange account from the Email app fixed the issue but of course also more or less renders the phone useless. Like others, I'm looking forward to a quick fix here.

Re: Lollipop not showing notifications on lock screen

Rickard — Thu, 19 Mar 2015 09:50:21 GMT

When the PIN is enforced you will not see notifications on the lock screen. I suspect that's how it's intended to work as the enforced PIN is there to protect company data but i will forward the feedback internally.

It may perhaps work if you download a 3:rd party ActiveSync client but i do recommend that you check with your IT-department if this is allowed.

Re: Lollipop not showing notifications on lock screen

yoxler — Thu, 19 Mar 2015 09:59:26 GMT

I do not agree at all.

There is a setting for that to

block
priority
sensitive

I do understand that mail or that some information should be classed as sensitive but now ALL notifications are blocked. Even LED signal

A solution for me is to get the old notification back where a icon appears in the task bar and a LED flash.

But as it is now I find the phone and the sync which I rely on in my work quite useless.

Re: Lollipop not showing notifications on lock screen

shamrock13 — Thu, 19 Mar 2015 10:06:17 GMT

I have the very same problem as Gunslinger & yoxler and if this issue is not resolved I cannot use this phone in the future because I will miss a lot of important notifications. It gives me no other choice than to roll back to KitKat or more probable change to an iPhone. For me this is a very serious issue and I think many users who have company phones with forced Activesync passwords will find this unacceptable!

Another thing that annoys me a lot is that it now it takes one more action in order to turn on the phone from standby. 1. Wake phone by sidebutton or double clicking the screen. 2. Swiping screen upwards. 3. Entering numeric code. Before the upgrade I did not have to swipe the screen!

These two problems combined makes the situation umbareable due to the fact that I need to turn on the phone all the time to see if there are any new notifications.

A solution to this would be very welcome!

Re: Lollipop not showing notifications on lock screen

yoxler — Thu, 19 Mar 2015 11:36:02 GMT

I cannot use my work phone at work, perhaps it is a lollipop thing and not a Sony implementation of lollipop but still this is so bad.

How do I revert and remove lollipop?