https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352036#M48609 <P>I plug it in but it won't charge. I don't know what is wrong.</P> Sun, 08 Feb 2015 08:57:04 GMT AndraSaigau 2015-02-08T08:57:04Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352032#M48605 <P>My phone doesn't charge anymore, and I want to send it to Sony, but I can't retrieve all my media files because I have no battery. Is there a way I can save my files on the computer? I tried connecting it with an USB cable but the laptop doesn't find my device.</P> Sun, 08 Feb 2015 08:43:08 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352032#M48605 AndraSaigau 2015-02-08T08:43:08Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352033#M48606 <P>Do you have a microSD inside where are the media files?</P> Sun, 08 Feb 2015 08:50:24 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352033#M48606 _alexdon_ 2015-02-08T08:50:24Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352034#M48607 <P>Yes, but only part of my files are on my SD.&nbsp;</P> Sun, 08 Feb 2015 08:52:31 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352034#M48607 AndraSaigau 2015-02-08T08:52:31Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352035#M48608 <P>If your device doesn't turn on,you won't be able to recover internal memory. What happened that it won't turn on?</P> Sun, 08 Feb 2015 08:55:23 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352035#M48608 _alexdon_ 2015-02-08T08:55:23Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352036#M48609 <P>I plug it in but it won't charge. I don't know what is wrong.</P> Sun, 08 Feb 2015 08:57:04 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352036#M48609 AndraSaigau 2015-02-08T08:57:04Z https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352037#M48610 <P>Can you press power button and volume up at the same time when connected to charger? You should feel 3 vibrations. After that,try to turn it on.</P> Sun, 08 Feb 2015 08:59:32 GMT https://community.sony.hr/t5/z-series/if-i-service-my-phone-will-they-delete-all-my-files/m-p/3352037#M48610 _alexdon_ 2015-02-08T08:59:32Z