topic Re: 5 stuck pixels on my XPERIA Z ULTRA!!! in Z Series

5 stuck pixels on my XPERIA Z ULTRA!!!

Emanu313 — Sun, 08 Feb 2015 15:49:30 GMT

Hi!

I purchased my XPERIA Z ULTRA 10 months ago (04/2014) but soon after I noticed 5 stuck pixels on the green / red (two very close, the other three scattered around).
Can I ask for warranty replacement of my LCD screen?
Which threshold warranty replacement is scheduled for stuck pixels?
I am an Italian buyer.

Thx!

Re: 5 stuck pixels on my XPERIA Z ULTRA!!!

_alexdon_ — Sun, 08 Feb 2015 16:30:08 GMT

You need to contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

Re: 5 stuck pixels on my XPERIA Z ULTRA!!!

Rickard — Mon, 09 Feb 2015 08:05:57 GMT

Sorry to hear that.

2 defective pixels are deemed acceptable so if you have 5 i recommend that you follow the suggestion from alexdon and contact your local support team for assistance with repairs.

Re: 5 stuck pixels on my XPERIA Z ULTRA!!!

Emanu313 — Mon, 16 Feb 2015 15:00:33 GMT

I contacted my support local team for my SONY Xperia Z Ultra and was suggested to me to take it to a local repair center and proceed through the warranty ....

I will keep you updated! :smileysmileythumbsup:

Thank You!

Re: 5 stuck pixels on my XPERIA Z ULTRA!!!

_alexdon_ — Mon, 16 Feb 2015 15:03:15 GMT

Great news.