https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355063#M49959 <P>Did you checked the above suggestions, that will help you narrow down the issue.&nbsp;</P> Tue, 10 Feb 2015 19:28:39 GMT Uliwooly 2015-02-10T19:28:39Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355058#M49954 My 3 days old Z2 suddenly hang and freeze I couldnt touch the screen, the device respond to any button press and I can recieve calls but I cant open it.. I can not restart my device unliss I press the micro red button beside the SIM card,<BR />Is that a software or hardware problem, please feedback. Thank you in advance Tue, 10 Feb 2015 16:21:24 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355058#M49954 hossow 2015-02-10T16:21:24Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355059#M49955 <P>You could repair it with PCC</P><P><FONT color="#1f9d19"><A rel="nofollow noopener noreferrer" target="_blank" href="http://www.sonymobile.com/gb/tools/pc-companion/"><FONT color="#1f9d19">PC Companion (PCC)</FONT></A></FONT></P><P><FONT color="#990999"><A rel="nofollow noopener noreferrer" target="_blank" href="http://www.sonymobile.com/gb/tools/bridge-for-mac/"><FONT color="#990999">Bridge&nbsp;</FONT></A>(for Mac)</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#ea0000"><STRONG>Alternatives on How to backup Xperias</STRONG></FONT></P><P><FONT color="#ea0000">&nbsp;</FONT></P><P><FONT color="#ea0000"><FONT color="#ea0000"><A target="_blank" href="https://community.sony.hr/thread/36355">http://talk.sonymobile.com/thread/36355</A></FONT></FONT></P> Tue, 10 Feb 2015 17:34:18 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355059#M49955 Uliwooly 2015-02-10T17:34:18Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355060#M49956 Is there anything near the top of the phone? I've read on the forum that it could be something blocking the proximity sensor. Tue, 10 Feb 2015 17:34:30 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355060#M49956 Phy 2015-02-10T17:34:30Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355061#M49957 Boot on safe mode and see if you experience the same issue<BR /><BR />How to boot on safe mode<BR /><BR /><BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Tue, 10 Feb 2015 17:35:05 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355061#M49957 Phy 2015-02-10T17:35:05Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355062#M49958 U all agree that is a software problem.. Tue, 10 Feb 2015 19:16:32 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355062#M49958 hossow 2015-02-10T19:16:32Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355063#M49959 <P>Did you checked the above suggestions, that will help you narrow down the issue.&nbsp;</P> Tue, 10 Feb 2015 19:28:39 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355063#M49959 Uliwooly 2015-02-10T19:28:39Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355064#M49960 Thank u all.. I ll try those solution if the problem comes again Tue, 10 Feb 2015 20:53:58 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355064#M49960 hossow 2015-02-10T20:53:58Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355065#M49961 <P>Report back&nbsp;</P> Tue, 10 Feb 2015 21:18:52 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355065#M49961 Uliwooly 2015-02-10T21:18:52Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355066#M49962 The problem happened 5 times today.. The proximity sensor is in best situation, I couldn't boot in safe mood that way didn't work. I ll go for the pc companion. Wed, 11 Feb 2015 19:25:38 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355066#M49962 hossow 2015-02-11T19:25:38Z https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355067#M49963 <P>how come you were not able to boot on safe mode?&nbsp;</P> Thu, 12 Feb 2015 06:59:07 GMT https://community.sony.hr/t5/z-series/new-z2-loses-sense-of-touch-while-after-a-while/m-p/3355067#M49963 Uliwooly 2015-02-12T06:59:07Z