topic Re: Changed message tone to .wav now problem. Xperia Z3 in Z Series

Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Wed, 11 Feb 2015 14:09:50 GMT

Changed the tone for messages in settings meny for sound and i choose a .wav file wich maybe was wrong i dont know.. However after doing so it didnt work plus I could no longer access the sound settings or the phone settings. When I press them the sound setting shows a message: settings has been stopped and the phone settings says: com.android.phone process has been stopped.

The .wav I used i found in my file manager app via my dropbox, meaning the file was in my dropbox files. Maybe this was messed up?

I have tried clearing the cache for several apps and restarted the phone several times..

I have hade the phon for a week..

Plz. help!!

Re: Changed message tone to .wav now problem. Xperia Z3

Thommo — Wed, 11 Feb 2015 14:13:29 GMT

Language please!!

Settings - Apps and swipe to All - Locate and open Sound picker - Force stop and Clear cache and Clear data then reboot and test

Re: Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Wed, 11 Feb 2015 14:29:35 GMT

Sorry for the language,, just kinda mad at my phone right now..

Tried several times with the sound picker and other apps i could think of but nothing works..

Re: Changed message tone to .wav now problem. Xperia Z3

_alexdon_ — Wed, 11 Feb 2015 14:30:41 GMT

Settings-apps-all,tap on 3 dots and reset app preferences.

Re: Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Wed, 11 Feb 2015 14:37:22 GMT

Still dosent work..

Re: Changed message tone to .wav now problem. Xperia Z3

_alexdon_ — Wed, 11 Feb 2015 14:38:45 GMT

Ok,follow these steps:

1. settings-apps-all-media storage,force stop and clear data.

2. do the same for settings application (note that settings app can be found in settings-apps-all)

3. restart.

Re: Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Wed, 11 Feb 2015 14:46:25 GMT

Still not working.

Re: Changed message tone to .wav now problem. Xperia Z3

_alexdon_ — Wed, 11 Feb 2015 14:55:35 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Wed, 11 Feb 2015 15:00:29 GMT

Okay, about to try that..

Will se how it goes,

First i was thinking of just resetting it to original but maybe i shall use your way instead?

Anyway I am making a backup right now so will start when that is done.

Re: Changed message tone to .wav now problem. Xperia Z3

_alexdon_ — Wed, 11 Feb 2015 15:06:10 GMT

It is better with a software repair.Keep us updated.

Re: Changed message tone to .wav now problem. Xperia Z3

Fiur1 — Thu, 12 Feb 2015 10:59:36 GMT

Did what you said and updated the phone and used the repair mode and now it works again.

Thx for the help

Re: Changed message tone to .wav now problem. Xperia Z3

_alexdon_ — Thu, 12 Feb 2015 11:05:40 GMT

Anytime.