topic Re: can`t reject call with message (lollipop) in Z Series

can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 08:44:25 GMT

i cant swipe to answer with text message

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 08:48:33 GMT

I only have 5.0 on a wifi tablet but have you tried to swipe from the top to get to messages?

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 09:01:39 GMT

yes, i tried, but it hidden behind a black strip with control buttons

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 09:02:43 GMT

Could you post a picture of the entire screen when receiving a call?

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 09:17:50 GMT

Re: can`t reject call with message (lollipop)

Hampus — Tue, 24 Mar 2015 09:56:53 GMT

Hi,

It works fine for me. Could you boot your phone into safe mode to see if same behaviour appear?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 10:18:28 GMT

Thanks for showing up @Hampus . Just wanted to suggest safe mode.

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 10:27:16 GMT

yes, in safe mode i can swipe it, but what wrong app in my phone?

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 10:29:40 GMT

Do you have any task killers or battery savers? Smart key app?

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 10:54:45 GMT

yes, delete Smartkey app and everything is fine! thanks! but we need to tell the developers about this problem

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 10:55:55 GMT

I remember this has been reported before,you might not need to completely remove smart key. Try to disable calls.

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 13:18:23 GMT

I understand you

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 13:20:36 GMT

And does it work like that? Or only by removing?

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 15:40:30 GMT

No, only by removing. When app installed on my phone, I can't used text massage

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 16:57:31 GMT

But if you open the app,can't you disable calls or music from it's settings?

Re: can`t reject call with message (lollipop)

papr1ka_man — Tue, 24 Mar 2015 19:41:41 GMT

i am opened app and switched of all buttons, but it did not help

Re: can`t reject call with message (lollipop)

_alexdon_ — Tue, 24 Mar 2015 20:50:40 GMT

Ok then.

Re: can`t reject call with message (lollipop)

Rickard — Tue, 31 Mar 2015 13:19:34 GMT

The information i have is that there will be a fix for this in an upcoming update of the phones software.