topic Re: Screen does not react in Z Series

Screen does not react

Bornus — Tue, 24 Mar 2015 12:35:45 GMT

Hello all,

I have the already known problem that my touchscreen does not react. I already restarted my phone but I cannot enter my Pin. Since I am on holidays I habe no chance to connect my z3C neigter with mouse nor PC.

2nd thing is that I have this unknown symbol on my status bar. http://www.fotos-hochladen.net/uploads/image40yfz8uhvw.jpg

Do you see any chance to solve my problem? I would also reset my phone so that I can make some pictures again. But dont know how without mouse or PC.

Waiting for help:)
Cheers
Tim

Re: Screen does not react

Bornus — Tue, 24 Mar 2015 12:40:40 GMT

P.S. I mean the symbol on the left side next to the wireless symbol.

Re: Screen does not react

Thommo — Tue, 24 Mar 2015 12:48:39 GMT

That symbol is mobile data disabled - Normally seen on boot up

Re: Screen does not react

Thommo — Tue, 24 Mar 2015 12:50:45 GMT

To reset your phone you do need a Pc to either perform a system repair or access MyXperia to change the security code but as it appears your phone is in Airplane mode I fear this also wouldn't work

Re: Screen does not react

Bornus — Tue, 24 Mar 2015 12:53:47 GMT

Okay thanks. That means I cannot use my phone until I am back home...:/ but Do you think screen is broken or is it just a software failure?

Re: Screen does not react

Thommo — Tue, 24 Mar 2015 14:23:25 GMT

If your screen does not react to touch then it sounds like a hardware issue but I can only go off what you describe however for issues like this you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: Screen does not react

Bornus — Wed, 25 Mar 2015 14:31:24 GMT

Crazy. I just turned off/on my phone again after 3 days and now the touch function works again! Don't know what happened... Anyway...I can use my phone again.

Re: Screen does not react

Thommo — Wed, 25 Mar 2015 15:34:10 GMT

Did it get wet at all?

Re: Screen does not react

Bornus — Thu, 26 Mar 2015 02:13:19 GMT

Yes, I used it with my wet fingers. I would say it couldn't be that since it is splash water protected. but the explanation makes sense at all.