topic Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped" in Z Series

Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 16:13:53 GMT

I am having an issue with the Chrome app on my phone. When I try to access the internet, I do the following.

1-Open 'Google'

2-Type in whatever

3-Select chrome.

Everything works until I select chrome. The window suddenly closes then a pop-up appears stating "Unfortunately Chrome has stopped."

I have done some googling on the subject, and have completed the following in an attempt to fix it.

1- turned phone off and on again

2-Gone to 'Apps' selected 'Chrome'. Forced stop, then cleared data and cache

3 - uninstalled chrome, forcing it to factory default. Went to play store and downloaded updates.

4- restarted phone a few more times

End result: No change. I still get the error.

Any suggestions?

Thanks.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

_alexdon_ — Sun, 15 Feb 2015 16:15:27 GMT

This might be related to google search. Why don't you access chrome directly? Not through google search.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 16:31:59 GMT

Tried. That doesn't work either. When I open Chrome directly, a window flashes then the error immediately appears.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

_alexdon_ — Sun, 15 Feb 2015 16:53:42 GMT

Try to remove your google account and clear cache and data for google play services.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 19:16:34 GMT

didn't work.

Also made sure everything on my phone was up to date. Still no dice.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Phy — Sun, 15 Feb 2015 19:34:38 GMT

do you experience the same if you boot on safe mode?

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Phy — Sun, 15 Feb 2015 19:35:22 GMT

This is How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 19:36:22 GMT

How do I restart my phone in safemode?

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 19:37:58 GMT

Ok, so tried it and it still happens when the phone is in safemode.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Phy — Sun, 15 Feb 2015 19:43:01 GMT

You could repair your phone with PCC

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Uliwooly — Sun, 15 Feb 2015 19:49:31 GMT

Don't forget to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 20:07:30 GMT

I backed my phone up using PC Companion, but I don't reall see any option to use it for repairs. How do I do this?

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Uliwooly — Sun, 15 Feb 2015 20:13:50 GMT

You should see an option to re-install the current update

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

_alexdon_ — Sun, 15 Feb 2015 20:39:31 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 22:24:34 GMT

Alright...so this wouldn't work either. Got to the step where I hold the on button and the volume button at the same time. It seemed to do something and windows appeared on my comptuer. Then it announced the internet access was inadequate and it could not proceed. My internet is fine.

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Uliwooly — Sun, 15 Feb 2015 22:28:33 GMT

Disable your firewall and antivirus (on your PC)

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Sun, 15 Feb 2015 23:55:38 GMT

So, I successfully used PCC to 'fix' my phone...

...however I now can't get my backup back onto my phone. It goes through the process of loading it, but just before it is finished it pops up saying....

"Restore Error

An error occured during the restore operation and your content on phone/tablet may be corrupt.

The backup file on your computer is unharmed and with that you can repeat the restore operation to correct any errors on your phone/tablet

We recommend you to restart your phonetablet and try restoring your data again."

For the record, this is the second time I got this error as I DID restart the phone and try again (only to get the same error).

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Noca — Mon, 16 Feb 2015 00:13:20 GMT

Three times the charm apparently. Lost a few apps, but overall it works now. Thanks!

Re: Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

Uliwooly — Mon, 16 Feb 2015 01:01:25 GMT

I'm glad its working now