topic Re: Clock app crashes every time I try to open it in Z Series

Clock app crashes every time I try to open it

SuperJess — Mon, 23 Feb 2015 10:48:16 GMT

First time this morning. I've restarted the phone 5 times now, cleaned the cache, tried to disable and then enable the app but it's not possible. How can I resolve?

Re: Clock app crashes every time I try to open it

Thommo — Mon, 23 Feb 2015 11:04:06 GMT

Have you tried to clear data - Settings - Apps, swipe to All - Clock then Force stop, Clear cache and Clear data then reboot and test

Re: Clock app crashes every time I try to open it

SuperJess — Mon, 23 Feb 2015 11:14:54 GMT

Yes. Already checked for viruses and cleaned the phone with ccleaner.

Re: Clock app crashes every time I try to open it

Thommo — Mon, 23 Feb 2015 12:32:22 GMT

I never said anything about viruses or CCleaner - Try my above suggestion

Re: Clock app crashes every time I try to open it

SuperJess — Mon, 23 Feb 2015 13:13:48 GMT

I just listed all the I've done, in addition to what you told me in your first message.

Re: Clock app crashes every time I try to open it

Thommo — Mon, 23 Feb 2015 13:35:41 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Clock app crashes every time I try to open it

SuperJess — Mon, 23 Feb 2015 13:41:17 GMT

Ok, thank you!