topic Re: Phone not starting in Z Series

Phone not starting

boscutzza — Wed, 25 Feb 2015 17:05:30 GMT

Hi there. I just bought a 64gb sd card and used it. I connected the phone to PC via USB and it didn't recognized it,and so i just restarted the phone. Untill now i had no problems with restarting the phone but today din't want to start and the green front light is opened non-stop. What should i do? I tried to shut down,i tried to repair and nothing. I need help please.

Re: Phone not starting

_alexdon_ — Wed, 25 Feb 2015 17:10:32 GMT

So now the device doesn't power on?

Re: Phone not starting

boscutzza — Wed, 25 Feb 2015 17:11:04 GMT

Yes,and the green light is still on.

Re: Phone not starting

_alexdon_ — Wed, 25 Feb 2015 17:14:16 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Phone not starting

boscutzza — Wed, 25 Feb 2015 17:17:10 GMT

Ohh gosh,thanks man. I just had to power button and Volume up. You the best.

Re: Phone not starting

_alexdon_ — Wed, 25 Feb 2015 17:18:01 GMT

Nice,I thought you already tried that,that is why I said to repair.

Re: Phone not starting

boscutzza — Wed, 25 Feb 2015 17:19:23 GMT

I tried just holding the volume down. Heart attack,ty man.

Re: Phone not starting

boscutzza — Wed, 25 Feb 2015 17:20:34 GMT

One more thing, i'm kinda afraid to use again the new card. What do you say?

Re: Phone not starting

_alexdon_ — Wed, 25 Feb 2015 17:23:17 GMT

Do you have a microSD adapter? Reformat the card in your computer and check again.

Re: Phone not starting

boscutzza — Wed, 25 Feb 2015 17:27:44 GMT

Yup,ty bro. Have a nice day.

Re: Phone not starting

_alexdon_ — Wed, 25 Feb 2015 17:49:43 GMT

You too.