topic Re: PC Companion app update failure - bricked phone in Z Series

PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 17:17:30 GMT

So I tried to update my phone to Lollipop via your Companiom app but it failed and now I have bricked phone...

I ve tried repair my phone, but it every single time hangs on same spot....

What to do?

Windows 8.1 Pro, 250mbit rocksolid fiber optics

Re: PC Companion app update failure - bricked phone

_alexdon_ — Wed, 08 Apr 2015 17:26:49 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: PC Companion app update failure - bricked phone

Uliwooly — Wed, 08 Apr 2015 17:27:20 GMT

Try again, charge your phone for 30 minutes > disable your firewall and/or antivirus > run PCC > follow the steps

Re: PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 17:33:51 GMT

been there done that...

compatibility mode xp sp3, it just always hangs on this point... like 10 times in arow..

I am getting really desperate here....

Re: PC Companion app update failure - bricked phone

Uliwooly — Wed, 08 Apr 2015 17:36:25 GMT

Have you uninstall > reinstall PCC? is there another PC you could use? Compatibility mode w/ win7?

Re: PC Companion app update failure - bricked phone

_alexdon_ — Wed, 08 Apr 2015 17:37:56 GMT

You could wait some more and try later,maybe servers are over stressed.

Re: PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 17:38:47 GMT

I reinstalled companion app... disabled windows firewall, tried win 7 compatibility mode... nothing helps..

Re: PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 17:40:54 GMT

how can i charge my phone? as soon as I connect it to the charger it turns on shows only sony and xperia logo.... i cant turn it off... few more tries and I will be on low battery...

Re: PC Companion app update failure - bricked phone

_alexdon_ — Wed, 08 Apr 2015 17:41:52 GMT

Force turn off the device (press the small red button near the SIM tray).

Re: PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 17:50:19 GMT

have anyone seen something like this before?

Re: PC Companion app update failure - bricked phone

_alexdon_ — Wed, 08 Apr 2015 17:53:42 GMT

Yes,it has happened many times before. Either servers are overloaded or you have an issue which might be solved by reinstalling PCC or restarting computer or disabling antivirus.

Re: PC Companion app update failure - bricked phone

david75sk — Wed, 08 Apr 2015 18:55:03 GMT

it is done

tried on win xp pc and it works...

Re: PC Companion app update failure - bricked phone

_alexdon_ — Wed, 08 Apr 2015 19:00:44 GMT

So compatibility with XP worked practically.

Re: PC Companion app update failure - bricked phone

david75sk — Thu, 09 Apr 2015 05:25:21 GMT

Well compatibility mode on 8 didnt helped... But updating it on windows xp pro sp3 32bit did the trick