topic Re: electricity cut off while i upgrade to lollipop in Z Series

electricity cut off while i upgrade to lollipop

Amios — Wed, 08 Apr 2015 19:25:42 GMT

Hello !!

I have Z2 D6503 and didn't boot or turn on normally after electricity cut off while i upgrade to lollipop ... what can i do ??

P.S my warranty is almost out because i bought it from Dubai and am living in Egypt now and i pass to local Xperia Care in my city but they ask to pay 40 $

Re: electricity cut off while i upgrade to lollipop

_alexdon_ — Wed, 08 Apr 2015 19:29:28 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: electricity cut off while i upgrade to lollipop

Uliwooly — Wed, 08 Apr 2015 19:30:00 GMT

Connect your phone to a wall charger > press and hold power & volume up for 10 - 15 seconds > let it charge for 2 to 3 hours > start the update process all over again.

Re: electricity cut off while i upgrade to lollipop

Amios — Wed, 08 Apr 2015 19:41:47 GMT

Thanks Guys !!

.... in processing now i will inform after what happens

Re: electricity cut off while i upgrade to lollipop

Uliwooly — Wed, 08 Apr 2015 19:48:16 GMT

Great, keep us updated.

For future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: electricity cut off while i upgrade to lollipop

Amios — Wed, 08 Apr 2015 22:58:05 GMT

Many many thanks guys

Re: electricity cut off while i upgrade to lollipop

Uliwooly — Wed, 08 Apr 2015 23:06:35 GMT

Anytime