topic Re: Where is the option for system updates in the update center in Z Series

Where is the option for system updates in the update center

poorav — Thu, 09 Apr 2015 06:43:37 GMT

Hi, I want to check if lollipop is available for my phone. So I went to software updates in the About Phone section, but I don't see the option to check for system updates. Why?

My Z3 compact
Android version: 4.4.4
Build number: 23.0.1.A.5.77

Re: Where is the option for system updates in the update center

poorav — Thu, 09 Apr 2015 06:46:18 GMT

And the model number is d5803

Re: Where is the option for system updates in the update center

Hampus — Thu, 09 Apr 2015 09:37:08 GMT

Hi,

When you go to Settings > About phone > Software update, you should go to the tab "System". You can press the refresh button in the top right corner and you will receive information if an update is available via OTA.

Re: Where is the option for system updates in the update center

poorav — Thu, 09 Apr 2015 10:44:48 GMT

That's my point. There is no way I can go to System tab.

Take a look at the following images.

https://drive.google.com/open?id=0B7BPA181nQxjaU9zdXh3VEdhMW8&authuser=0

https://drive.google.com/open?id=0B7BPA181nQxjTnZPU0ZTM1hITmM&authuser=0

Where is system tab?

Re: Where is the option for system updates in the update center

Hampus — Thu, 09 Apr 2015 12:25:01 GMT

Could you try to clear data for Update Centre via Settings > Apps > The tab "All" > Update Centre > Clear data to see if the tabs appear?

Re: Where is the option for system updates in the update center

poorav — Thu, 09 Apr 2015 12:38:55 GMT

Hi Thanks,

I tried that, but it didn't help. I still don't see the tab.

Re: Where is the option for system updates in the update center

Viek — Thu, 09 Apr 2015 13:14:28 GMT

Same condition here too..
Except for Model no D5833

Re: Where is the option for system updates in the update center

poorav — Fri, 10 Apr 2015 07:42:20 GMT

In fact I see this problem on my Z2 tablet also

Re: Where is the option for system updates in the update center

Hampus — Fri, 10 Apr 2015 08:23:26 GMT

@poorav Could you send me a private message with the IMEI-number of your Z3 Compact and I can look closer into this:
http://support.sonymobile.com/global-en/xperiaz3compact/userguide/IMEI-number/

Re: Where is the option for system updates in the update center

poorav — Fri, 10 Apr 2015 08:30:24 GMT

I have sent you the IMEI number, let me know if you need anything else.

Re: Where is the option for system updates in the update center

Hampus — Fri, 10 Apr 2015 09:07:47 GMT

Thank you. I checked this and your phone is customized for the UK, thereby why you do not see any tabs in Update Centre. It can differ from market to market and also which customization you have.

I also checked the software for your unit and you have the latest update for the moment, so Android 5.0 has not rolled out for your unit yet.

Re: Where is the option for system updates in the update center

poorav — Fri, 10 Apr 2015 09:11:36 GMT

Thank you for this information. So, for the lolipop update for my unit will fall under the UK rollout dates, is that correct?

Re: Where is the option for system updates in the update center

Hampus — Fri, 10 Apr 2015 09:17:06 GMT

You're welcome, that is correct.

Re: Where is the option for system updates in the update center

darkarvan — Sat, 11 Apr 2015 22:56:00 GMT

of course there is not system / apps tabs. they are only in update center @ Z1 series. you dont know how your apps look like?