topic Re: Have I got virus on My Z3? in Z Series

Have I got virus on My Z3?

pixelgubben — Sun, 08 Mar 2015 12:21:43 GMT

My pincode hase been working for the last 6 months

When I now enter the correct pincode (written on the simcard) i starts to log in but than say incorrect pincode. After 5 times it says " you have put incorrect pincode 5 times. What 30 second and try again.

I friend of mine got the samr problem yesterdat with her Xperis Z3 Compact. She visited her sercive provider to dat but the refer her to Sony service

Re: Have I got virus on My Z3?

Thommo — Sun, 08 Mar 2015 12:40:18 GMT

If you have MyXperia setup you could try using that or the only other method is to perform a system repair

Performing a system repair using PC Companion will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Have I got virus on My Z3?

pixelgubben — Sun, 08 Mar 2015 13:06:52 GMT

Thanks. Followed your instructions several times but Pc Companion do not find my phone.

Tried also to Hold volume up and power for around 10 seconds to close the phone and automatic restart but it will only close the phone. Maybe the virusmaker thought about it? -:)

Re: Have I got virus on My Z3?

Thommo — Sun, 08 Mar 2015 13:09:31 GMT

Doubt it - There's something you aren't doing - Your phone must be switch off and disconnected from your Pc then and only when asked to hold volume down and connect the USB cable remember your phone must be switched off at all times

Re: Have I got virus on My Z3?

pixelgubben — Sun, 08 Mar 2015 13:24:44 GMT

I switch off the phone and disconnect it from my PC.

I do not understand when in the procedure to be asked to hold volume down and connect the USB cable

If the phoe is closed it is dead or what is I missing?

Re: Have I got virus on My Z3?

Thommo — Sun, 08 Mar 2015 13:33:19 GMT

Your phone must be off for it to enter Flashmode which is what's needed to begin a system repair, Following Pc Companions guide as above you will be prompted to connected your phone and this must be done in the way detailed above by holding volume down and connecting your USB cable - Your phone must be switched off or it will fail to begin

Re: Have I got virus on My Z3?

yxlan — Mon, 09 Mar 2015 08:04:07 GMT

This time I carefully followed all instructuins but PC Companien wont find the Phone

Thanks anyway

/Lars

Re: Have I got virus on My Z3?

Thommo — Mon, 09 Mar 2015 09:26:38 GMT

Do you have the driver installed or are you running a 64bit or windows 8/8.1 system?

Re: Have I got virus on My Z3?

pixelgubben — Mon, 16 Mar 2015 07:37:01 GMT

Changing to my old PC solved the problem. My Xperia Z3 is now cured. Thanks so much for your support and your patient with an amateur