topic Re: Message notification problems in Z Series

Message notification problems

Molliedigby — Sun, 08 Mar 2015 20:59:42 GMT

My phone keeps telling me I have a message. The message notification keeps popping up. It says message _one new message but nothing is there. I have deleted all my texts but I cannot get rid of it off the screen.

Re: Message notification problems

_alexdon_ — Sun, 08 Mar 2015 21:02:04 GMT

Boot in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Does the same occur?

Re: Message notification problems

Uliwooly — Sun, 08 Mar 2015 21:03:00 GMT

Are you using a third party app?

Re: Message notification problems

Molliedigby — Sun, 08 Mar 2015 21:33:18 GMT

It does the same in safe mode. I am not very technical minded what sort of third party app. Wondering if the only way is to do a rese?

Re: Message notification problems

_alexdon_ — Sun, 08 Mar 2015 21:43:26 GMT

Safe mode excludes 3rd party apps by definition. Try settings-apps-all-messages,force stop and clear data.Restart your device.

Re: Message notification problems

Molliedigby — Sun, 08 Mar 2015 21:58:13 GMT

Thanks for the advice made no difference.

Re: Message notification problems

_alexdon_ — Sun, 08 Mar 2015 22:00:19 GMT

So you get a message every time you turn on the phone?

Re: Message notification problems

Jake-SonyXperia — Mon, 09 Mar 2015 00:51:43 GMT

Hi Molliedigby,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

I suggest that you try disabling the application and then enabling.

Menu > Settings > Apps > All > Messaging Disable

To enable

Menu > Settings > Apps > All > Disabled > Messaging > Enable.

I hope this helps.

Re: Message notification problems

Molliedigby — Mon, 09 Mar 2015 20:28:56 GMT

Many thanks this has worked

Re: Message notification problems

Jake-SonyXperia — Mon, 09 Mar 2015 23:46:42 GMT

Glad to hear it, I hope you have no further issues