topic Re: can't connect with PC Companion in Z Series

can't connect with PC Companion

bostjanv — Mon, 09 Mar 2015 19:44:00 GMT

Hello,

I tried to use PC Companion to update Xperia Compact Z1. I tried to use USB connection as well as WiFi; but neither would work. I tried it on

several PC's and using several USB cables. So I suspect that the problem resides in my phone. The PC Companion issues a message

"PC Companion was not able to connect to the phone/tablet. Please disconnect and connect again". However, no matter how many times I

performed the requested operation the result was the same. Does anyone have an idea what is wrong?

Regards,

bostjanv

Re: can't connect with PC Companion

Thommo — Mon, 09 Mar 2015 20:09:52 GMT

Does it connect at all or is it just when you try to update and what operating system are you using?

Re: can't connect with PC Companion

Jake-SonyXperia — Tue, 10 Mar 2015 00:45:38 GMT

Hi bostjanv,

Does the PC see the phone? or is it only PC Companion that cannot see the device.

Re: can't connect with PC Companion

bostjanv — Tue, 10 Mar 2015 07:18:57 GMT

Hello,

Thanks for the reply. The PC does have a folder "Xperia Z1 Compact System Folder" under "Computer"; but when I try to connect PC Companion issues

a message "could not find phone/tablet". As I wrote in my original post I tried this with several computers, and several USB cables, and the result was

the same. Connection with WiFi also did not work. The operating system on my current PC is 64-bit Windows-7.

Regards,

bostjanv

Re: can't connect with PC Companion

Jake-SonyXperia — Tue, 10 Mar 2015 23:11:01 GMT

Does PC Companion see the handset is you change the connection mode?

Menu > Settings > Xperia > Connectivity > USB Connectivity > Change to MSC mode.

Re: can't connect with PC Companion

bostjanv — Wed, 11 Mar 2015 15:41:42 GMT

Hello,

Thanks for the replies. I think I solved the problem. PC Companion was able to connect after I changed USB connection mode to MTP.

Regards,

bostjanv

Re: can't connect with PC Companion

Jake-SonyXperia — Thu, 12 Mar 2015 02:20:41 GMT

That's great news, glad we could be of assistance

Re: can't connect with PC Companion

sonekov — Sun, 07 Aug 2016 09:43:29 GMT

I possess xperia m4 aqua 2303, I can not connect with my notebook, only chraging battery. Please I need help.

regards