topic Outgoing voice quality after update to Lollipop 5.0.2 (voice call only) in Z Series

Microphone Problem only in Regular Calls| Lolipop 5.0.2

Sony_Z1 — Mon, 01 Jun 2015 01:19:13 GMT

Hi everyone,

I have Z1 for one year, and it was really nice time, recently i upgrade to Lolipop 5.0.2, but then the mic stop working good.

If i make or recieve a normal call, the other side can not hear me well, the vocie is bad and sometime its gone totally.

But if i try to recode a voice or movie or even make an internet call using Watts App or Facebook massenger, the mic is okay and fine.

Only in regular call it stop working good.

Any help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Voice breaking during the call

mhnashikkar — Thu, 28 May 2015 06:49:19 GMT

Dear friends,
After recently updating my Xperia Z1 to the updated version of 🍭 lollipop just a couple of days ago, people whom I call or people who call me have informed me that thay can't hear my voice properly and have breaking **bleep** echo like effect. This is similar to the one when we get an intermittent radio signal while we tune into a radio station or move away from the signal range. I checked the microphone (🎤) under the diagnostics menu and observed it to be working perfectly fine. Does any one else have a similar problem? And also does any have a remedy to this please?

Thanks in anticipation

Mahesh Nashikkar

Re: Voice breaking during the call

Uliwooly — Thu, 28 May 2015 06:53:49 GMT

What if you uncheck the microphone noise suppression

Re: Voice breaking during the call

mhnashikkar — Thu, 28 May 2015 10:57:23 GMT

Dear Uliwooly,
I have already done it, but to no avail. The problem still persists.

Re: Voice breaking during the call

mhnashikkar — Thu, 28 May 2015 11:00:17 GMT

Dear Kostia,
Would you please post your comments in English?

Re: Voice breaking during the call

komilAD — Thu, 28 May 2015 12:20:54 GMT

Try to put your sim to another device or other's sim to your device and check again. Do this just to get a better idea whether its a fault in device or sim.

Re: Voice breaking during the call

mhnashikkar — Thu, 28 May 2015 12:27:48 GMT

Dear KomilAD,
I would try what you suggest, but I am skeptical about it's success. As I have not changed my phone or sim in the last 6 months and my phone was working uninterrupted since, I really have my own doubts on the device or SIM. This fault has appeared just after I upgraded my phone to the latest version of lollipop 🍭 rolled out on 20th may 2015. This roll out was an extension to the earlier/first release of lollipop 🍭 for Xperia Z1

Thanks & Regards

Mahesh Nashikkar

Re: Voice breaking during the call

komilAD — Thu, 28 May 2015 12:46:08 GMT

Sorry man i can't advice you more then this. Just for the record I have Z1C (lollipop version) and my sim is at most 7-8 yrs old and i have never faced such problems. I think only a professional can guide you further. Best of luck.

P.S. Also try to do a system repair with pcc may be it has something to do with the update. And don't forget to back up your data

Re: Voice breaking during the call

mhnashikkar — Thu, 28 May 2015 16:16:48 GMT

Thanks for your advice. I will also once try re inserting the sim. May be it works. No harm in giving a try.

Re: Voice breaking during the call

Uliwooly — Thu, 28 May 2015 16:17:16 GMT

@mhnashikkar

I agree with @komilAD reinstall lollipop with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Voice breaking during the call

mhnashikkar — Fri, 29 May 2015 08:42:20 GMT

Hello friends,
I have changed the network mode to "WCDMA (PREFERRED)/GSM" from"GSM" mode since today morning. Till now no has indicated the "voice breaking" problem. In fact, when I asked, they have confirmed that the voice is fine and they can hear me uninterrupted.

Re: Voice breaking during the call

Uliwooly — Fri, 29 May 2015 09:27:38 GMT

Great to hear that

Re: Voice breaking during the call

parjanya — Sun, 31 May 2015 17:59:02 GMT

Hi @mhnashikkar.. I am facing similar issue for the last four days.people on the other end of the li.e are complaining that my voice is breaking but I am able to hear them clearly.I am not sure what the problem Is.For my pho e the setting was already set to WCDMA (PREFERRED) /GSM. Please tell me if u can arrive at a solution

Re: Voice breaking during the call

mhnashikkar — Mon, 01 Jun 2015 01:14:34 GMT

Dear Parjanya,
I have, yesterday, "repaired" my phone through PC Companion as suggested by some of our friends on the firum. Let me use the phone today. I will inform you my findings in a couple of days.

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

Phy — Mon, 01 Jun 2015 01:22:10 GMT

Boot on safe mode and see if you experience the same thing.

How to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

Phy — Mon, 01 Jun 2015 01:23:50 GMT

Also, you can try to reinstall Lollipop with Sony PC Companion

Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

Sony_Z1 — Mon, 01 Jun 2015 02:05:22 GMT

Thanks for replying, but before reinstalling Lolipop again, I woundered if the PC companion can backup everything in my mobile including all What's App chatting, massaging, and all samll things, i want my mobile to return exactly the same, after restoring the files, if not, i would be a very hard time for me

if you did it before, can you please share your experiance?

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

Phy — Mon, 01 Jun 2015 02:10:54 GMT

No, it will delete everything. You should backup your phone with the Backup & Restore app.

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

SophiaW — Mon, 01 Jun 2015 02:14:53 GMT

Hi Sony_Z1, welcome to the community!

Exactly what contents will be backed up may differ depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard. PC Companion does not back up apps/games, to restore them back on the phone just log into Play Store with the same acount you used to previously download your apps > tap the three lines in the top left hand corner > tap My apps > from there you should be able to tap Install on the apps you wish to have back on your handset.

Re: Microphone Problem only in Regular Calls| Lolipop 5.0.2

Uliwooly — Mon, 01 Jun 2015 02:20:05 GMT

Here are some Alternatives

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

It'll be wise to create a backup of Whatsapp and move it to the SD card.