topic Re: under water camera issues in Z Series

under water camera issues

9481702662 — Tue, 17 Mar 2015 16:29:56 GMT

Sony xperia z2 failed to record videos under water. In 4.4.4 the auto focus becomes slow

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 16:41:19 GMT

Could you elaborate a bit more?

You can always contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 16:57:38 GMT

Yeah sure.... After recordings a video under water..... the front and rear camera covered by moisture (water )

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:02:21 GMT

Let me see if I get what you are saying, are you saying that after recording a video or taking pictures underwater > get the phone out of the water > there's moisture on the lens? if that's the question that's normal, if the moisture its "inside" the camera lens then

it's a hardware issue, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:09:03 GMT

Okay, thank you for solution.I updated my phone toandroid 4.4.4 after my update the auto focus is working slowly and phone also works slowly..

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:09:49 GMT

If I were you I would re-install the latest update with PCC or Bridge

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

It will smooth things out

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:21:56 GMT

i have pcc in my laptop,

but i don't know where is the re insalling option

Re: under water camera issues

_alexdon_ — Tue, 17 Mar 2015 17:22:21 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:22:46 GMT

Follow the same steps you did to update your phone, it will give you the option to re-install the current update.

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:29:15 GMT

i already done with this twise......it was not warking....and my brother has same problem with xperia z2

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:29:52 GMT

Do you have an antivirus app? do you have a LOT of texts and/or call logs?

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:30:56 GMT

when i will expect lollipop5.0 for z2

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:33:48 GMT

yes, i have avg antivirus......but i don't store so much data in my phone..

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:34:03 GMT

It was released today, so just wait for it to be approved and released in your country, if your phone is or was locked to a carrier/network, you will have to wait for them to approve and release the update.

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:34:36 GMT

If you don't want to wait, there's an alternative

http://talk.sonymobile.com/t5/Xperia-Z2/How-to-manually-update-downgrade-root-2014-Xperias/m-p/593469#M197

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:39:57 GMT

could i expect in this week..

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:41:39 GMT

No one will be able to answer that question, as for the antivirus, uninstall the antivirus > restart your phone and check again.

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:42:34 GMT

okay....

Re: under water camera issues

9481702662 — Tue, 17 Mar 2015 17:44:10 GMT

thank you for the solution

Re: under water camera issues

Uliwooly — Tue, 17 Mar 2015 17:56:51 GMT

Anytime