topic Re: mxtp problem in Z Series

mxtp problem

jhabryan — Sat, 08 Aug 2015 03:27:19 GMT

my z3+ has been locked, i tried to sign in with the correct account but it always says incorrect username or password. i tried signing in my account in a computer and it succesfully logged in. and then i tried it again to my xperia and still incorrect username or password appear,. any help?

Z3+ Dual E6533 deactivate MXTP

sah212 — Sun, 19 Jul 2015 00:17:25 GMT

Hello, I am trying to deactivate MXTP on this phone. During the first setup I (foolishly) activated MXTP and subsequent factory resets gives me the MXTP bootloader screen. I don't want this to appear any more.

- phone says Xperia Protection is inactive

- HOWEVER myXperia website says this device is "protected"

- activated Xperia Protection on device, says "activated"

- deactivated Xperia Protection on device, using Google ID (I have 2 factor authentication, seems to work ok)

- myXperia website STILL says this device is "protected"

Tried deleting the device from the myXperia website, but that didn't do anything.

How do I deactivate the "protected" status on this phone? I am giving this phone to a relative and it would not be cool to have MXTP be linked to my Google account!

Re: Z3+ Dual E6533 deactivate MXTP

Uliwooly — Sun, 19 Jul 2015 00:23:01 GMT

@sah212

You might have to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

http://www.xperiablog.net/2015/07/08/enabling-my-xperia-theft-protection-mxtp-will-break-unlocked-bootloader-devices/

Re: Z3+ Dual E6533 deactivate MXTP

sah212 — Sun, 19 Jul 2015 00:56:11 GMT

@uliwooly that was what I was dreading. This phone is not officially released in my home country so it's actually a set from HK SAR, so I doubt if the local Xperia guys are going to help

Re: Z3+ Dual E6533 deactivate MXTP

Uliwooly — Sun, 19 Jul 2015 01:20:09 GMT

@sah212

You could try to repair the phone with PCC but I doubt that will solve the issue.

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z3+ Dual E6533 deactivate MXTP

rice_eater — Tue, 21 Jul 2015 17:32:42 GMT

@sah212

From what I have read, you would like to be able to reset the phone and not have the MXTP appear correct?

Try disabling any type of screen lock security you have setup and then do a factory reset. I believe as long as there isn't any screen lock security setup, the MXTP shouldn't appear.

Re: Z3+ Dual E6533 deactivate MXTP

sah212 — Wed, 22 Jul 2015 01:33:50 GMT

@rice_eater

Yes, managed to get it done - deactivated MXTP and now during factory resets no more MXTP PROTECTED screen.

It's odd though that the my Xperia website still shows the phone as being "protected".

The key icon next to battery icon is also still there and the device says "device may be monitored" even with no Device Administrator enabled.

Re: Z3+ Dual E6533 deactivate MXTP

Bandolero — Wed, 22 Jul 2015 01:40:57 GMT

Hi,

Did you try to clear up your browsing history like cookies and cache?.

Re: Z3+ Dual E6533 deactivate MXTP

sah212 — Wed, 22 Jul 2015 11:07:29 GMT

Yes, even on browser that I've never used to log in to the my Xperia site, it still shows as "protected" and that little key icon is omnipresent. I've no VPN configured.

Re: mxtp problem

Uliwooly — Sat, 08 Aug 2015 06:32:43 GMT

@xavinux

PCC won't work as it's locked at bootloader level

Re: mxtp problem

jhabryan — Sat, 08 Aug 2015 06:59:18 GMT

@uliwooly do you have any suggestions for fixing this problem?

Re: mxtp problem

_alexdon_ — Sat, 08 Aug 2015 08:13:48 GMT

There is a huge thread about this:

/t5/Xperia-8482-M4-Aqua/MXTP-created-problems-for-me/td-p/1003330/page/6

You can read suggestions there.

xperia Z3+dual entered lock mode..please help

musab2 — Thu, 13 Aug 2015 18:22:16 GMT

My phome suddenly entered lock mode and the screen shows protected.. When I entered my correct Gmail and password correctly it still won't let me access... Please I really need to know how to fix this

Re: xperia Z3+dual entered lock mode..please help

Uliwooly — Thu, 13 Aug 2015 18:50:27 GMT

I'm sorry to hear that

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: xperia Z3+dual entered lock mode..please help

musab2 — Thu, 13 Aug 2015 19:02:08 GMT

I cant contact my local care...so what do i do

Re: xperia Z3+dual entered lock mode..please help

Uliwooly — Thu, 13 Aug 2015 19:11:40 GMT

There's no other way around it. PC Companion won't work

How could i unlock my phone?

bailitusu — Thu, 27 Aug 2015 14:56:39 GMT

Hi,my Z3+ has been locked by "my Xperia",and i have tryed to login my google account but failed because the wrong user name or password.

but i do confirm that those were correct and i can login google by chrome.

so how could i unlock my phone?

thank you very much.

My Xperia Theft Protection

Vulnrea — Sun, 20 Sep 2015 20:11:59 GMT

Hi,

Sorry my english is bad, i don't speak the language. I bought Xperia™ Z3+ on September 6 in Hungary, my phones good, no problem, but i changed my google email adress:

old -> outlook.com

new -> gmail.com, the google is synchronized my old email address (i don't know why..)

I turned on WIFI and my phone now is protected, not working. The username/password is wrong, but this is not true, i know my password.. I try my old email address outlook.com, and i try the new gmail.com.

My Xperia app is active the old email address but i can't find my phone in the map.

Thanks for the help, i love this phone but doesn't work

Regards,

Szilágyi Balázs

my xperia protected

jpgavela — Mon, 21 Sep 2015 03:15:56 GMT

by mistake I deleted the main google account, and try to enter my google password, a message of account or password wrong I get, but I'm entering correct. I test my laptop from entering the google account and I have no problems. Your help please

Re: my xperia protected

MaxiKim — Mon, 21 Sep 2015 05:10:47 GMT

The same problem. Have you solved it?

I think that the reason is the problem with autorisation on myxperia.sonymobile.com

Because it doesn't work also.