topic Re: Screen doesn't react in Z Series

Screen doesn't react

Horsewithnoname — Tue, 14 Jul 2015 15:13:04 GMT

So I called Sony and I can't reach an employee and I didn't get an answer to my email so here i am

my screen of the Sony xperia z1 compact doesn't react anymore. I did a reset to factory settings and all but it didn't work. I can connect a mouse but the touch is broken I guess. What do I do?

Re: Screen doesn't react

Uliwooly — Tue, 14 Jul 2015 15:31:24 GMT

I'm sorry to hear that, call them instead emailing then.

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Screen doesn't react

Horsewithnoname — Tue, 14 Jul 2015 15:40:44 GMT

Yeah I called them, listened to a stupid jingle for 6 minutes and nothing happend so I hung up

Re: Screen doesn't react

Uliwooly — Tue, 14 Jul 2015 16:25:38 GMT

Well there's nothing else I can suggest as this is a user based forum.

Re: Screen doesn't react

fischli1 — Sat, 05 Mar 2016 10:30:16 GMT

Dear all

I just had the same problem and the support was clueless and suggested that I send in the mobile.

Luckily a friend suggested to use the "monkey grip", meaning to press all outside buttons at the same time. It worked!

The mobile restarted and works again.

What a pity that a paid Sony employee does not know the very simple solution ;-)!

Good luck to all!

@uliwooly wrote:
Well there's nothing else I can suggest as this is a user based forum.