topic Screen Acting Up - Self clicking with weird sound in Z Series

Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 02:02:47 GMT

Since this is my first post, i would like to use this opportunity to say hello to all forum members.

My problem is just as described in post title. When i click on my screen, the random clicks appear in the lower part of the screen for a few seconds but so fast enough and random enough to make the use of my phone impossible. I've managed to enter developer mode and enable the option to view touches on the screen so you can see what's happening. The phone is new, out of the box, but I'm unable to return it because of an internet purchase and a 7-day-return policy. I haven't been able to use it right after the purchase.

I've recored two videos of this problem, one from another phone and one using screen recording app in my Z3 Compact.

Video recorded by a camera of another phone:

https://youtu.be/4FPLNrg6EhM

Video recorded by a Screen Recording app:

https://youtu.be/dAgBzEoV8MY

Sometimes, while this happens, a strange clicking noise appears. For once, it even started to get loud and non-stop, phone heated up and started to smell bad from the lower speaker.

Problem persists even in safe mode.

Also, self clicking is happening sometimes even when I'm not touching the phone.

Do i need to go to a repair shop to replace the screen? 😕

EDIT:

To add more info. I've just played a song on youtube. Even when volume is at max, the sound is still very low. On both speakers.

Re: Screen Acting Up - Self clicking with weird sound

Phy — Sun, 20 Sep 2015 05:35:37 GMT

Do you experience the same issue while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 06:28:05 GMT

Yes, the problem is still present even in Safe Mode. I've already tried that.

Re: Screen Acting Up - Self clicking with weird sound

Phy — Sun, 20 Sep 2015 06:34:58 GMT

Ok, try using Sony PC Companion to repair the phone.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 07:26:00 GMT

@maretodoric Do you have any kind of screen protector ?

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 08:52:38 GMT

Thanks, I've tried that right away. All that PC Companion did, is updated my phone software from 23.1.A.0.690 to 23.4.A.1.200-R4C

After that, I've clicked on "Phone / Tabled Software Update" and selected Repair. Followed through the repair Wizzard and waited until the repair has finished.

The problem is still present.

@alexdon

I'm not using any kind of screen protector. I've removed the factory shipped one when i unboxed the phone. I returned it to screen just to test if the problem will dissapear. But it's still there. Also, the sound is still low as **bleep** even after the update via PC Companion. If needed, i will make a video of that too.

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 09:03:22 GMT

I think you have a hardware problem though.

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 09:39:57 GMT

Too bad 😕 i was hoping that wasn't a problem
Is it expensive to fix? I can't use guarantee because the phone was purchased in another country, i got it as a gift. I'll have to fix it by myself

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 09:59:31 GMT

Sony doesn't offer international warranty. You can only send it back to that country you bought it from or fix it yourself. However, the second idea is more problematic as we don't know exactly what is the issue you are facing.

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 10:05:01 GMT

Two more questions came up as i noticed something. First,

What is this piece of film or plastic just bellow nano sim card holder? It's kind of sticking out and it looks like it can be pulled out. Since i can't find anywhere what could that be, I'm afraid to pull it out.

And second, is it normal for screen to fell the pressure when i move the protective cover from nano sim card tray? Look at the video, I've recorded the pressure that appears when i move the cover..

https://youtu.be/28mvgEmlKjw

Re: Screen Acting Up - Self clicking with weird sound

Uliwooly — Sun, 20 Sep 2015 10:09:20 GMT

@maretodoric

Check this out

http://support.sonymobile.com/global-en/xperiaz3compact/userguide/IMEI-number/

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 10:14:07 GMT

That small paper that you can pull out is there for you to check the IMEI number of your device without turning it on.

And about the second question, that is not normal. I am afraid something might be lose on the right side of the device.

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 10:50:54 GMT

Oh, i see now.. Thanks. Too bad 😕 a new phone and already has to be repaired. Never had any problem like this on sony ever. And I'm using sony phones all my life ^_^ That just makes me sad

Thanks for all your help and feedback, guys.

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 10:52:19 GMT

What will you do? Repair it by yourself?

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 11:02:41 GMT

Since it's a gift form my dad, i will return the phone to him so when he goes back to Russia, he will try to claim the right to warranty so the phone can be serviced or replaced. If they however refuse to service it or replace it because of an Internet purchase and their 7-day return policy, he will send back the phone to me and I'll pay someone to try and fix it.

Re: Screen Acting Up - Self clicking with weird sound

_alexdon_ — Sun, 20 Sep 2015 11:08:00 GMT

Keep us updated.

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Sun, 20 Sep 2015 11:33:27 GMT

Will do hope It'll get repaired soon

Re: Screen Acting Up - Self clicking with weird sound

maretodoric90 — Mon, 21 Sep 2015 12:45:19 GMT

Reseller suggested the same method already covered here and which i already done, so they offered a replacement device.
We will add some more cash and purchase Z3+
Hope he doesn't have that sort of bugs
Sony forever ❤️