topic Re: unfortunatily camera stopped working in Z Series

unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 07:22:14 GMT

After factory reset my xperia z2 camera stop working. Every time i open camera , unfortunatily camera stop working error coming. Any one help please

Re: unfortunatily camera stopped working

Qatrium — Sun, 20 Sep 2015 07:29:23 GMT

Try to clear camera cache:
- Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 07:32:20 GMT

I try to clear cache but stil same problem. In morning my camera was working fine. But i factory reset my phone after reset this problem happend.

Re: unfortunatily camera stopped working

Qatrium — Sun, 20 Sep 2015 07:44:06 GMT

If you already have you phone reset, then I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. It's much better than factory reset.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

Re: unfortunatily camera stopped working

Uliwooly — Sun, 20 Sep 2015 08:49:40 GMT

@sayedkhadim

does it work if you boot on safe mode?

safe mode

Lollipop Safe Mode

http://talk.sonymobile.com/t5/Software-Updates/Lollipop-New-Features/td-p/955490/jump-to/first-unread-message

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 09:10:22 GMT

My xperia z2 have 4.4.2 andorid , updste not available for my countary pskistan. How i update latest verision

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 09:10:55 GMT

How start 4.4.2 andorid in safe mode

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 09:22:12 GMT

I start my phone in safe mode but stil camera not working showing unfortunatily camera stop working

Re: unfortunatily camera stopped working

Uliwooly — Sun, 20 Sep 2015 09:24:18 GMT

@sayedkhadim

Repair the phone as suggeted by @Quester > unmount the SD card > check again.

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 10:07:06 GMT

Repair phone but stil same problem

Re: unfortunatily camera stopped working

Uliwooly — Sun, 20 Sep 2015 10:08:11 GMT

@sayedkhadim

Even without the SD card? it might be time to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: unfortunatily camera stopped working

sayedkhadim — Sun, 20 Sep 2015 18:22:47 GMT

Problem solved after update software

Re: unfortunatily camera stopped working

Jo16 — Thu, 18 Feb 2016 17:43:11 GMT

I have same problem with my z5,camera doesn't work "unfortunately, camera has stopped" after updated,,I try update via Pc companion,,but the problem not solved,,any solution??